I thought pinball helped people relaxing from the stress of life, but I see it's not the case here.
I strongly believe you have to take your own responsibilities in whatever you do, I do not expect anyone helping me in life and I do not ask that. But I see people here inferred in different ways, blaming the modern world, how superficial people are these days, etc etc. I see people saying that all the time: the difference is about the field of knowledge. Pinball experts blame newbies, long time fashionistas blame new generations wannabe stylish with no tastes, long time sport fan blame new fans without deep understanding of the sport, etc etc etc etc.. With internet we all can start to learn many new things, and start learning faster than before. The mistake is both of the beginner believing to have good knowledge after some reading online, but also of the expert blaming everybody else with less than 10 years experience in the field. Actually, the true expert in any field usually has a low, simple, humble profile, and is just encouraging newcomers to improve. I love pinball, but for me it's just a hobby, I do it for fun, it's not one of the main goal in life. My best energies are kept for more important things in life. Still, when I have to fix something in a pinball, I tend to be very careful and try to get well documented in advance. But as DanQverymuch said, swapping a ROM did not look like (especially to a non tech person without experience) an impressive task. I did not want to spend the whole evening looking online how to do it, as it seemed very straightforward (yes, now I know with a 30 secs read I would have known about the notch, but before doing it I had no idea, and I just did it).
In the end I think the main point is about the distinction between the techs (to whom producers USED TO solely sell things in the past), and the new hobbysts - people like me new to the pinball world missing the "common knowledge". Would you like pinball to still be around for the next decades to come? I think it then would be smart (although not necessary) to include a couple of lines of instructions in cases like this.. If pinheads has to be only super techy people (much respect, but the way!), it's going to be hard in the future I guess for the hobby. New generations are entering the hobby, people that maybe usually just played pinball on the iphone.. ...making life a little easier (if and when possible!) for this people it's a smart move in my opinion - also business-wise - for companies selling pinball stuff!