(Topic ID: 320393)

New record for parts delivery

By fixintoplay

1 year ago

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    #1 1 year ago

    My doorbell just rang at 9:30 this morning. It was a UPS delivery from Pinball Life that I ordered from their website only 16 hours ago -- at 4:35 pm yesterday afternoon when I clicked the "submit order" button. I think that's a new record for me. Of course it helps a lot that I live in Louisville near the airport which is a major UPS hub. But plenty of credit goes to Margaret at Pinball Life for getting the order picked, packed and shipped out the door in less than 90 minutes after it was placed. I have always had the best of service from them, but this instance represents a new record in efficiency, at least for me. In these times where logistics and staffing are so plagued with shortfalls and troubles, it's nice to havel a very positive story about the good things that can and do happen in our crazy hobby.

    #2 1 year ago

    Pinball life is unbelievably fast. Wow. And everything is packed with so much delicate care. 16 hours is impressive

    #3 1 year ago

    Pinball Life is my number one parts place!

    #4 1 year ago

    Terry , Margaret and crew are awesome people!

    #5 1 year ago

    always my first choice for pinball parts

    #6 1 year ago

    I have had excellent service from Pinballife too.I have also had fast response and great service from Pinwoofer and Pinmonk.
    And others.

    #7 1 year ago

    I forgot to mention, it was Friday night when I ordered the parts, and it was Saturday morning when I got them. I'm old enough to remember when that NEVER happened.

    #8 1 year ago

    Agreed. Wicked fast shipping and they answer emails just as quickly.
    I ordered some legs and ordered the wrong ones. Seemed Terry already knew this because when I emailed he just replied "we made the swap" or something close to that.
    They are my #1 choice when I'm looking for something. They are also extremely reasonable with their pricing.
    Just placed another order yesterday.
    Bravo Zulu.

    #9 1 year ago

    Yet, there are a bunch of assholes in a Facebook thread bashing and accusing Pinball Life of trying to make money on the shipping costs. Bunch of penny pinching idiots and morons.

    #10 1 year ago

    PBR is pretty close to me. I usually get orders in a day or so.

    Comet, PBL, and Marco are further away, so that adds a few days of shipping time. But the order is packed & shipped really quick.

    #11 1 year ago

    I used to love them, their shipping kills it now, as they don't carry enough for me to justify overpaying for shipping.


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