Quoted from alveolus:My main hesitation to getting one of these is concerns about reliability and customer support. It concerned me at TPF that one unit broke and the on-site techs were unable to fix it.
I am very, very interested in this thing. I have found that true 'head-to-head' games are always a hit with people, especially ones where not a lot of skill, rule knowledge, and strategy is needed to play a game (e.g., air hockey, shuffleboard, Genco 2-player Bball). If I thought these were bullet-proof, I'd be in line now. However, my gut tells me this is one of those things where you are better off waiting on the gen II version to be released.