Quoted from mikepmcs:
Just ordered my first Pin Stadium product for my Dialed In SE. Had an incredibly informative chat live and all my questions were answered along with a matrix provided that showed all the differences. The website does a fantastic job of explaining as well, but needed a little more clarification because I'm a little challenged these days when it comes to comprehension. Recommendations were made and I was headed towards the correct choice for my first install. It felt great to know that I was being treated individually and helped to make the correct purchase for this machine. I could have easily went overboard but thankful I asked to chat instead. I can't think of another time in recent memory that this type of customer service was provided.
I didn't wake up this morning looking to buy pin stadium or any other mod for my games but I stumbled on some links and then to the site and then to the chat and made what I believe to be an informed purchase with zero pressure from the company or any type of upsell hype.
Thank you again pinstadium
That’s really awesome to hear and I am happy to have been able to help you out!!
I’m glad that you used the support chat, as it’s completely understandable that you had questions.
The support chat prompts you to ask questions (when the page loads) and I am sitting there live (literally) to help.
Its fun and a valuable part of the experience for anyone new to the product and/or hobby that is needing to understand which one is best for them.
The important thing is that you are happy and get the results you desire on your pinball machine.
It’s a perfect example of using the resources on the website as they were intended. I think many may skip over the live chat and may still have questions on their mind as to which Pin Stadium product is best for them. I feel this post will help others a lot to ask for support and more information(here or there or email).
Your package has already shipped and thanks for your order too!! I sincerely appreciate you taking the time to post this as its good feedback for me to know that I was really able to help you out.