Quoted from kbliznick:
Any way that you can let techs access installation instructions on your website without having to log it with google or facebook? Had a customer want me to install the new LCD into the game and couldn't access the directions from my phone because of this log-in wall? What's the point?
Anyway I got it physically installed and powered up with the DVI cable connected to the motherboard, but there was no data going to the display. Not sure what update is needed for the next step as there were no directions shipped in the kit either.
I just happened across this thread just now. Feel free to email us at email@example.com any time for more eyes and hopefully quicker response.
Our support site is designed to handle multi-level access to all kinds of customer and developer resources for the full P3 ecosystem. The software we found that was the best fit for our needs requires users to log on to access any of the support resources. So it's just a quirk of the software, nothing beyond that. Registering is simple and free, and you don't have to use google or facebook; you can also click the "sign up" link at the bottom of the sign in page. You'll actually need an account anyway so you can download signed versions of your customer's purchased applications to install updates. Just have your customer email us with your account ID to give us permission to add you as a manager for his machine. Then you'll be able to visit https://www.multimorphic.com/account/software to build and/or download all of his app updates.
Nice job doing the physical install without instructions. It's not super complicated, but there are a couple of places where brackets can be misaligned if you don't know exactly where they should go. We didn't include instructions in the shipment because we were still finishing the instructions when the first shipments of displays went out. So we included an insert with links to the documents instead. Incidentally, using QR codes for the links wasn't a great choice, as revisions to the documents change the links. So, sign up for an acct and go here for all of our technical docs: https://www.multimorphic.com/support/projects/customer-support/wiki/User_Manuals_and_Technical_Documentation
I'd attach the docs here, but I don't want them to be out of date if we need to make changes. It's always best to reference the docs on the site.
Why you get nothing on the display yet... the stock OS installed on P3s prior to the first shipments of backbox displays didn't have support baked in for the 2nd display. So for those machines, you'll need to re-image the machine with the latest operating system image and then re-install the apps. The latest versions of the apps all display *something* on the backbox display. Some display just the translites. Others, like CCR, use the display for dynamic content. Instructions for re-imaging the machine are on that same technical documentation webpage.
As always, feel free to contact us any time for help or more information.