We're looking at this wrong. Sure, JJP is doing a shit job at communication, but they've provided one of the most important things in this hobby... Competition!
Sure, they're not on the level or anywhere close to Stern, but they do give customers more options and they do create innovative games that have clearly pushed Stern to improve (even slightly).
I'm frustrated with them too. But instead of slamming them, maybe we should rout for them. Maybe we should try to be a little more patient, and give them an opportunity to show what they've been working on. Patience is a virtue and all that good stuff.
I bought a Dialed In a couple of years ago, and had loads of issues. I contacted support, and got a call back from Jack himself. We chatted on the phone for about an hour, and I actually really found him to be genuine and concerned. He sent me two complimentary sheets of invisible glass to make up for the inconvenience. He really didn't have to do that.
I've also had good support from Stern, but not with that personal touch.
We all have our ideas as to how we'd run the company, but none of us sit in that chair, so why don't we just wait a little longer and see what they have in store.
Hopefully they'll reissue POTC, but again, let's just wait and see.
I wish JJP all the luck in the world, because without them, pinball has one huge company that can monopolize and dictate the hobby however they choose.