Yes, but to the same effect, customer's take time out of their days to ponder and discuss said products. Without pinball companies, we don't play. Without us, no product exists.
I don't feel he was being derogatory or mean spirited in his inference, and the fact that customer's feel the need to debate such things, only proves more how much transparency is lacking in this industry.
That said, billions will be made this fall on new video gaming platforms, and Sony is just only unveiling their pricing plan and launch date tomorrow, presumably just two months before it's launch.
Global launches of any kind are massive undertakings, even outside of pandemic type climates, but it's the job of a company to feed information to it's userbase in some logical capacity, and the pinball arena fails at this in some ways, and in other ways it succeeds.
We should never have to guess when and how or if we should be saving for a possible new purchase requiring thousands of dollars to be saved, especially in a pandemic as well, where people might not even have work at this point.
Lastly, my friend just chatted with me and echoed how NO one is discussing Cosmic Carnival presently. So rampant, even misinformed conversation about your company's game should never be viewed negatively, and if it's incorrect, it's the company's job to correct that respectfully, or even better.....help the userbase have a better vision of the company's product way prior to misconceptions existing.