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I just placed an order with them 2 nights ago, and got a shipping confirmation a few hours later (night time here, day time in HK). Got a tracking# which I assume is for International Mail, so I'm not able to track it with the USPS yet until it reaches stateside.
Quoted from blimpey:The seller had covered all costs for replacement. There is no return shipping. You keep the broken one.
My first sign from this seller is in transit so it's good to know. He covered the details in his FAQ but it's good to know he actually backs this up.
Just got my first sign from them after ordering it 3 days ago, in perfect condition. Plenty of packaging to prevent damage.
Was very shocked to get it so soon...looks like it was drop shipped from California...maybe they do that for some of their better seller (it would make sense).
The sign looks great...bright colors and just the right size. Ready to order my 2nd one this weekend. 
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Plano, TX