What quality designation did you purchase, Gold, Silver, or Bronze?

Dang. I think I'd wait until they got back with you. I am sure they are a little overwhelmed, just try them again.

First step is to contact them and wait for a reply as they will get back to you when can. Posting here about your problem before it's solved will just create ill-will between you and them. Good Luck.

P.S. I had a problem with a PF years ago much worse then yours, took about 2-3 months and was very happy with the outcome as I was refunded all costs + shipping.

Too bad they're so slow to respond to a quality issue. No excuse as far as I'm concerned. Posting here is a good place to start since they haven't responded to you.

Yea, he is for sure looking at several months if not longer to get this fixed and that is even if they bother to fix it.

Just FYI, as soon as you sand on it or do anything the warranty is voided and then you get nothing.

It was a long weekend up here so that will probably a factor in the response.

If you do try to do it yourself, you don't want to use Novus 2. It's too aggressive and you will get lots of swirls. Get a professional polishing compound for this application.

It’s hard to tell from the picture. Can you feel it with your fingernail? Is it a raised spot? If so you can probably sand it smooth with 1500 or finer paper as you suggested. If there is a spot that is discolored it will still be there. I would not be afraid to use novus 2 to get the scratches out but it will take some work to rub it out by hand.

Ditto the comments regarding your warranty. But technically if you want to DIY, you would wet sand to remove whatever blemish is in the clear coat using 1200 or 1500 paper, then polish with 1500 polishing compound. I have found Novus 2 and 1500 polishing compound to be similar, if not identical. You can get the compound (and the paper) from any automotive paint supply store. Tell them what you're doing, they'll fix you up.

My personal experience with CPR is a fast response when I want to buy something and dead silence when I need help with defective goods. The best offer of help I’ve ever received from CPR to take care of their defects was to ship it back on my own dime.

Give them a chance but don’t hold your breath. Let it sit until you get a final response from them. It likely would benefit from additional curing time anyway. If they don’t make good, fix it yourself. Your suggested approach is good in theory but be careful sanding. If the Novus 2 doesn’t get you where you want to be, get some good 3m polishing compounds and pads.

CPR no longer grades their playfields. The explanation is the grading isn’t relevant due to the digital registration of the prints being 100% accurate henceforth, so there will be no more “gold, silver, bronze” tiers.

That said, the Cheetah playfield I got from them recently also has a couple of these pinholes in the clear. I’m going to have them fixed by Keith Holbrook from Total Pinball Restorations when I go pick up my Big Game playfield. No idea when that will happen but if I remember by the time that comes, I’ll post what route he takes to fix them. He said it could be done while I’m there, so it must not be too intense.

This has been going on for years, and there are threads about it. When the fire gets hot, they vow to do better...and each time, nothing changes. These guys aren't making $.10 playfield posts...they are making $1000 playfields. There is no excuse for not having someone in place to respond to customer service emails in a timely fashion by now.

Not saying to do this but if was me and I was going to sand it I'd make sure that only the speck itself gets hit with the sandpaper, at first anyway, and maybe tape a really thin mask with a tiny hole over the speck just to be sure what doesn't need sanding doesn't get it.

I'd let the playfield sit a few weeks and wetsand and buff it out. It will cost you far more to ship it back to Canada and back then to take care of it yourself if CPR is even inclined to do anything about it.

Maybe they're following JJP in the way of customer service...

I think it’s the other way around

In that case sanding and buffing should take care of it.

PM sent.

Has this PF been installed elsewhere?
Send it to Kruzman to get it done right

Good luck getting a response from them and even if you do, you will never get any satisfaction

That’s a relief to hear. The three recent playfields I have unboxed from them didn’t have any distinctions however I recall one I had to select a grade and I went with gold. Was either high speed or Elvira. NOT the recent most run probably just over a year ago.