Hopefully you sold the game, "As-Is" to this customer. Having him wait 7 weeks for warranty work because you don't like the profit loss is just flat out unacceptable! In the future, you "Brick-and-mortar" guys might want to have a "Game Plan" when you sell outside your "Warranty Area." A warranty is the only advantage a brick-and-mortar guy has over the normal collector when selling, (only because he's got a lackey around to handle it).

$500 is not outrageous for a brick-and-mortar responsible for product warranty since 1) you don't know what is wrong with the product to know what a fair amount will be, 2) you, (and others), have paid more for repairs before, and 3) you clearly separated yourself as someone entitled to a different range in pricing.

The bottom line is the customer is happy. It is not that you're happy the customer is receiving his service. 7 weeks is a long time to wait on a newly purchased product that is unusable. I can appreciate your concern with a source lacking motivation, but as a retailer, any customer dissatisfaction needs to be avoided. I'm sure this guy wasn't too happy with his wait.

You refrain from making warranted sales to destinations you're not equipped to service. Sad that you put yourself in such an embarrassing situation before thinking of this professional, yet simple and logical approach.