Hello,

We recently sold a completely restored Gottlieb Diamond Jack Pinball to a customer in Parrish, FL.
Upon arrival he is having some issues with the game. This should hopefully be something very
easy for anyone experienced with working on electro-mechanical pinballs. Something must have
gotten jostled in shipping.

Anyhow. If you would be interested in helping our customer out we would be more than happy
to pay you for your time and effort.

Please contact me if you can assist us with making a happy customer.

Thanks,
Craig Hassell
FUN! Billiard & Gameroom Superstore
972-488-9622

Bump to the top.
Still in search of an EM Tech that can help us out.

This hopefully is a really easy issue for someone skilled with EM's. This game prior to us shipping came from a local
collector here in Dallas that really takes good care of his EM's. Something must have gotten jostled in shipping and
unfortunately the buyer is not skilled in electro-mechanical repair.

If anyone can help we would be happy to pay them for their time and effort.

Thanks,

Anyone else know of a tech in the Ft. Meyers area of Florida that can do a hopefully pretty easy EM repair
and get our customer back up and running.

Spoke with Matt at Malone Pinball. Although I'm sure he can do it, however his repair rate came in rather high.
I'm willing to pay a fair reasonable about ...but I believe this quote was a bit much.

Bump....still looking for a tech in the Sarasota, FL area that can assist.
Will pay fair price for repair.

Was quoted $500 from one guy as he said he had to drive 1.5 hours each way. He gave the vibe he really didn't want to do it based off the distance he would have to drive north and dealing with Hurricane damage issues. Not sure if he meant his damage personally or his line of real full time work is keeping him busy. Don't get me wrong we're willing to pay a "fair" amount but you have to admit that's kinda high and if I could find someone closer, willing and a bit more affordable you would do the same too.

I'm pleased to say that NicoVolta works for FUN! now as one of our technicians, his skill set can't be beat.

Nic has talked at great length with customer and to my understanding the game sometimes goes into Game Over in the middle of a game and it frequently will just start adding up points at the start of a game. This to me sounds like a stuck playfield switch. However they've hit a road block as Nic can't see the game from Texas and the customer is not skilled enough to understand where to look and what to do.

My roots are as a collector. I've been collecting, refurbishing pinballs for myself and others since I was 23 and now 44. FUN! Is a retail gameroom brick and mortar store with 9 employees and it takes selling games to keep the lights on and puts bread on our tables. There always seems to be this disconnect between collector and retail pricing. In any hobby there is different pricing between collector and retailer. Imagine if we all had as a hobby a salt water aquarium. Sure as hobbyists we could probably find good deals on fish, invertebrates, tanks and equipment as we knew when and where to look. However in the same regard does the Aquarium service companies break even for their services to Doctors office, etc maintaining, selling equipment and marine life sales? We are the same way but with coin op game sales. We've made lots of deals with the local pinball community buying and selling games and we help support the Texas Pinball Festival each year with helping them acquire new Stern Pinball's for their event. However many of our clients are non pinball people who don't want to work on their games. They just want a nice fully working pinball that comes with an extended warranty and the confidence to know should there be a problem we can help them.

Customer is happy we have sourced someone to repair it.
If you read in my follow up above the one lead I had wasn't very motivated to go fix it and was going to spend 3 hours drive time. I think quoting me $500 was his way of pricing himself out of the repair. We've paid more before for repairs and I'm not opposed to paying a fair amount. I didn't get a warm fuzzy from him wanting to do it either.

Bottom line we have sourced a tech in the area. Customer is getting taken care of.

There are people on here that love to find faults with us, sidewalk supervise in an effort to make themselves sound superior
at how to run a business. But really, until you are faced with a situation out of state...with no valid local repair person.
What are you going to do?
Did the repair happen overnight. No. I've reached out to several leads for techs that either didn't return phone calls, made
promises to reach out to our customer and flaked....or made a high offer to repair as he really didn't have time or want to do it ($500 guy)

Truly how many in here would have been willing to travel cross country to actually get a machine
fixed for a customer they sold a game too?

NicoVolta is employed by us and we put the plan in motion to get him to make
a business trip out of taking care of the customer. Was it necessary to spend 9 hours on the game to get it to function....probably not. But
we wanted him to go the extra mile on the game and fine tune, clean, adjust and give this game the full Nico treatment
so that this game is rock solid reliable like only he can do.

Bottom line. We made our customer happy.
And that is what matters.