Had a bit of a sticker shop when I was told the delivery charges from Indiana to Colorado was $413. I was told that NAVL raised their rates effective June 1st on average 5%. They said it was the first time in years for an increase, though I seem to recall a few years back they also started to add a fuel surcharge when the gasoline prices jumped. Anyway, something to consider and perhaps look more closely at alternatives.
Quoted from DennisDodel:Last game I had shipped by NAVL was April 12. $430.00 from SF to St. Louis.
STI.
Quoted from lllvjr:Sti and navl are the same
Yep.
Quoted from bladerunner:How was UPS freight?
Great experience. I had to drive an hour to the nearest center to pick it up but way better than going to New Mexico from Indiana. Was there in 3-5 days from what I remember.
I still cannot understand why people insist on using NAVL when there are better (much better) alternatives out there. I've been crowing about uship.com for years-I've used them to ship every single pin, video piano & larger auto parts that i usually ship. Never had an issue....
Quoted from CubeSnake:I still cannot understand why people insist on using NAVL when there are better (much better) alternatives out there. I've been crowing about uship.com for years-I've used them to ship every single pin, video piano & larger auto parts that i usually ship. Never had an issue....
I tried using them last time and the cost was similar to NAVL.
Quoted from Methos:I tried using them last time and the cost was similar to NAVL.
My one experience with uship was good; I think it's a question of how well your particular route works for a driver that makes uship a bit of a crapshoot.
Quoted from aberdeentp:Had a bit of a sticker shop when I was told the delivery charges from Indiana to Colorado was $413. I was told that NAVL raised their rates effective June 1st on average 5%. They said it was the first time in years for an increase, though I seem to recall a few years back they also started to add a fuel surcharge when the gasoline prices jumped. Anyway, something to consider and perhaps look more closely at alternatives.
What was your game valued at? That makes a dif.
NAVL is a mover and everyone else is a shipper… big difference in handling.
If you're going to crate it or strap it to a pallet and pack it well I guess it doesn't matter but one nice thing with NAVL is that you can ship with the legs on...
Quoted from MustangPaul:What was your game valued at? That makes a dif.
I use a low value, usually $1300 or so, when the two times I had damage a few hundred easily covered it, I guess if they lose it I would be screwed.
Do most of the alternative shippers require the pinball to be shipped on a pallet? I used someone name I believe Cargo Air or freight, I had to go out to their terminal to pick it up and I think it was on a pallet, but it was a lot cheaper. NAVL overall take such good care of the pinballs they ship, but I know if you get a crappy local contractor they might slap a little shrinkwrap on it and call it good. Generally in the past the only time it was over $400 through NAVL was when I had a pinball shipped from the east coast or back in the hills with the moonshiners.
Quoted from aberdeentp:Had a bit of a sticker shop when I was told the delivery charges from Indiana to Colorado was $413.
What's a sticker shop?
Quoted from lllvjr:Sti and navl are the same
STI is a high-value shipping company, formerly part of NAVL. You will get different quotes if you call each company.
My worst experience ever was with STI. I think it took me 17 emails before I could finally get on with getting my game shipped.
I repeat....17...... emails.
The original quote from AZ to OH was in the $400 realm. Ok, fine. Then I find out that there is a possibility of having to make the pickup around 5:30 - 6:00 pm - half an hour to an hour after "normal business hours".
I was told that will be "$500 dollars" to which I clarified "Is that $500 firm or additional...?" thinking that was a stupid question - nope - it was a GREAT question - it was $500 ADDITIONAL for up to one hour after normal business hours.
They wanted to charge me $900+ for shipping for picking up a game around 5:00pm - 6:00pm. BWHAHAHAHHAHAHAHAHAH..... I told them that was nearly half of what I was paying for the game.
Even though I did not get burned, it's like taking your car in for something like an oil change and then being told you need a new transmission. If you're going to burn me, or even try to burn me, you're getting a one-time shot at it, then we're done.
R&L Shipping was way better. It was a lil tricky, but after 3 days, we had a price settled and all was good.
NAVL/STI is starting to remind me of when CDs were made. Yes, they were good for their time, but now.... no thanks.
Quoted from NPO:My worst experience ever was with STI. I think it took me 17 emails before I could finally get on with getting my game shipped.
I repeat....17...... emails.
I don't get it, I never correspond with STI/NAVL via email, they are easily reached by phone and the girls are very pleasant and helpful. Often the delays are caused by the game being located in a remote area and only serviced once a week, or you will get local contractors that don't really give a hoot, or the person shipping doesn't have his act together and causes delays, and even worse a $50 trip charge.
with R&L does it have to be on a pallet?
Quoted from aberdeentp:I don't get it, I never correspond with STI/NAVL via email, they are easily reached by phone and the girls are very pleasant and helpful. Often the delays are caused by the game being located in a remote area and only serviced once a week, or you will get local contractors that don't really give a hoot, or the person shipping doesn't have his act together and causes delays, and even worse a $50 trip charge.
with R&L does it have to be on a pallet?
Reached by phone??? I would have had an easier time throwing a rock to the moon and hitting the flag we left and the rock settling in Neil Armstrong's footprint before I reached anyone there by phone. Took me about 3 days worth of random calls to finally get Michelle - while I was at work no less - and I told myself "One time......"
I can't say "yes" to the pallet question. I can say that I did learn if it is to be on a pallet, the game cannot hang over the edge of the pallet at all.
That was fine with me. My personal preference for a game to be shipped now is pallet/solid strap down of a game. Rexman10 and Bjoechamp - two Pinsiders I bought T3 and HS2 from - are SOLID pallet shippers.
this is ridiculous. i paid the same via Michelle @ STI recently and when the guys showed up its like i was having to coach their movements.
"now lets be careful through this doorway. i don't think its on that set of rollers." ect
bottom line. these guys were effing idiots. I'm really apprehensive to send anymore work STI/NAVL's way knowing that they have to use 3rd/4th party companies to actually do the work.
need more people like don from pinballs on the move.
Quoted from NPO:..I would have had an easier time throwing a rock to the moon and hitting the flag we left and the rock settling in Neil Armstrong's footprint before I reached anyone there by phone.
Actually, Neil Armstrong's footprint isn't on the moon:
Quoted from NPO:Reached by phone??? I would have had an easier time throwing a rock to the moon and hitting the flag we left and the rock settling in Neil Armstrong's footprint before I reached anyone there by phone. Took me about 3 days worth of random calls to finally get Michelle.
Not my experience at all. Each time I called (on two separate shipments) I was able to get Michelle on the phone. Price quoted was what they showed on the COD order when the machine showed up.
Yes, the local guys were a bit fumbly... but they got the machines here in one piece.
Quoted from NPO:My worst experience ever was with STI. I think it took me 17 emails before I could finally get on with getting my game shipped.
I repeat....17...... emails.
I do not know if you know this or not but STI has a phone and if you press two someone will answer. It might just be faster for you than an e-mail. Hope that helps next time.
It's the never had an issue part that's a problem. No matter what shipper you go with, there is always a chance that your game will not make it okay. NAVL has a long history of paying when they screw up. Sometimes it can be a hassle, but they always take care of things.
When you have a problem, and when they actually pay an insurance claim, not this pennies per pound BS, then I'll be a lot more interested.
Quoted from CubeSnake:I still cannot understand why people insist on using NAVL when there are better (much better) alternatives out there. I've been crowing about uship.com for years-I've used them to ship every single pin, video piano & larger auto parts that i usually ship. Never had an issue....
Quoted from NPO:Reached by phone??? I would have had an easier time throwing a rock to the moon and hitting the flag we left and the rock settling in Neil Armstrong's footprint before I reached anyone there by phone. Took me about 3 days worth of random calls to finally get Michelle - while I was at work no less - and I told myself "One time......"
then you must not have had the right phone number, I've called numerous times, unless busy, they've always answered, never have a problem reaching by phone. It is never a problem for me, so I think you need the right phone number to begin with, nothing random about it
1-800-959-8880 extension 2
Quoted from joegeno:bottom line. these guys were effing idiots. I'm really apprehensive to send anymore work STI/NAVL's way knowing that they have to use 3rd/4th party companies to actually do the work.
that is the local contractors and yes sometimes you get the three stooges.
Quoted from hoov:You are e-mailing Michelle Bianchi or calling her cell/landline correct?
Both.
If you'd like the emails, they can gladly be produced.
Guys, I had her direct work line. I could nearly quote her voice mail message.
I only share my experience to inform others that "It's not always roses." There are other options, and boy did I investigate them.
Look, glad you all had great success; I didn't. I used R&L, got my game way faster, and paid less.
Cheers.
Quoted from aberdeentp:sometimes you get the three stooges
I would really like it if my local NAVL/STI started using two guys again-three(three stooges) would be amazing-lol. My last two machines have been gimped out of the truck by one guy-typically dragged across the floor for a couple feet before I freak out and jump in the truck myself to help out. NAVL is pricey but it is the only way to ship with legs on without hassling with a pallet. Sometimes you just have to bite the bullet I guess if you want your machine delivered in one piece?
hoov said:
You are e-mailing Michelle Bianchi or calling her cell/landline correct?
Quoted from NPO:Both.
If you'd like the emails, they can gladly be produced.
Guys, I had her direct work line. I could nearly quote her voice mail message.
I only share my experience to inform others that "It's not always roses." There are other options, and boy did I investigate them.
Look, glad you all had great success; I didn't. I used R&L, got my game way faster, and paid less.
Cheers.
I was asking the op if he had e-mailed or called
Quoted from hoov:I was asking the op if he had e-mailed or called
always by phone. The last time I had a problem I was working with Stephanie and she did a bang up job coordinating between the local terminal, myself and the person the machine was being picked up at. She waived the $50 trip charge for me giving me the benefit of the doubt for conflicting accounts of the other two parties.
Quoted from jalpert:It's the never had an issue part that's a problem. No matter what shipper you go with, there is always a chance that your game will not make it okay. NAVL has a long history of paying when they screw up. Sometimes it can be a hassle, but they always take care of things.
When you have a problem, and when they actually pay an insurance claim, not this pennies per pound BS, then I'll be a lot more interested.
i do not agree. while using a guy like don from "pins on the move", may not be the fastest way to ship. it will always be handled by a "fellow pinsider". IE someone that has an interest in the hobby itself. not saying i won't use a company like STI again, but my recent experience will minimize the use.
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