For the loading multiple ball issue, try disconnecting and reconnecting the wires leading to the trough opto boards. Those connectors are notorious for getting dirty and having intermittent issues. If this solves it for a few games, you should consider replacing the connectors. It could also be the solder joints on the opto boards. You can try reflowing the solder on the opto boards to see if that fixes it too...
On the inconsistent loading issue, pull the apron off and look at the welds on the upper part of the trough exit. Those welds have been known to break which can lead to problems loading the ball into the shooter lane.