The saga of actually getting the blacklight carpet I ordered for the new gameroom is really gaining a life of it's own.

Sherman, set the way back machine to 3 months ago. I begin the saga of trying to order blacklight carpet for the gameroom. Really there are only two companies that sell it, Astro Carpet and Flagship Carpet, both out of Georgia. Flagship Carpet actually makes and sells it. I reach out to Flagship...many...many...times. Communication from Flagship Carpets was next to non-existent. Not one message returned and I had to repeatedly call until I got someone live to actually spend money with them. If there were other options, I would have went somewhere else but Astro Mills didn't have the pattern and colors I based the gameroom on, so I was stuck. Anyway, I finally place the order and pay the deposit on April 8th. Fast forward a few weeks, carpet is ready for shipping. Great. I then paid the balance. They said they would call me and let me know when it was to be delivered as they told me I had to have it shipped to a business since they didn't deliver to residential addresses...something I now know is not true.

10 more days go by and no carpet. I call Flagship and ask where it is, the response, "We couldn't get ahold of you, they tried to deliver it already." Nice. Turns out they had my phone number wrong...not sure how, but they did. They had my correct e-mail address and could have contacted me that way, but of course they didn't it. So it has just been sitting at the shipper's warehouse. Good thing *I* followed up on it. Fine, whatever. I reschedule delivery for the following week and get off work. I actually get a call from the driver this time 30 minutes before delivery. Very nice guy. He asks where the loading dock is. I tell him the business doesn't have one, it is in a strip mall. He says he doesn't know how we can move it then since he says it weighs 960lbs and is 16 ft long and he doesn't have a lift gate and it isn't on a pallet. Awesome! He says he will take it back to the warehouse and I can come get it or we can reschedule with a lift gate...which I have to do through Flagship Carpet as they paid the shipping costs and billed me so they have to make changes and it will cost more of course too. I finally get in touch with Flagship again and the woman says the carpet doesn't weigh 960lbs. She says she will call the shipper right away and get it straightened out. Next day, the shipper calls me and asks if I still want the carpet as they were going to return it to Flagship...yep...Flagship never called them like she said they would. Big surprise. I told them I still wanted it and scheduled yet another delivery after it was verified that my carpet only weighed 284 lbs.

Fast forward to today. Carpet is to be delivered so I get out of work...again. Driver calls me and says he will be there in 30 minutes, he has one more delivery to make before mine. Great...except that he says, "You are probably going to want to refuse shipment as the carpet is ripped." What the %*#&@! Turns out the other delivery he had was at the mall where I was eating lunch, so I told him I would meet him out back and look at it. Sure enough...it's ripped bad. Even better...THE CARPET ISN'T EVEN MINE!!! Totally different pattern and length...which is why the shipper and carpet company had different measurements apparently. It is 960lbs and 16ft in length. Unreal. I call Flagship again...leave message. No return call. Call them again and the woman answers. I tell her the situation and she apologizes and says she will take care of it. Hmm...why do I doubt that? What a drag. Everything is out of the basement and everything is waiting on the carpet to be delivered and installed...like it has been for weeks now. Can't wait to see how/if this gets resolved.

Here are the pics so you all can share in my misery. The last picture is what I was supposed to get...

carpet1.jpg carpet2.jpg carpet3.jpg IMAG0661.jpg

I know...that is the only thing positive I could think of. I'm sure that 6+ weeks going from truck to warehouse multiple times isn't doing it any good though. If they found it and it was actually still in good condition, that would be the only saving grace.

Don't think I didn't hear it from her. Even better, with issue after issue I still get "I told you so, you never should have ordered it in the first place" and "Why don't you just cancel the order, it obviously wasn't meant to be..." Neither of which are of much consolation to me at this point.

I see you are in WI. Was that a local mom and pop carpet shop or a chain that may be available in MN?

Wow, this company is quite a piece of work. After calling twice on Friday, because my original call didn't get returned as usual, I was told to send pictures of the damage and the tag right away so they could get working on it. Didn't hear any update Friday, nothing Monday so far, so I figured I would *again* contact them to see what is happening. I sent an e-mail asking for a status update. She replies and has the balls to tell me she never got the pics on Friday and hasn't done anything cause she can't do anything without them. Funny how the status e-mail I just sent got through just fine. BS. They have a real problem with communication. First it was the phone and now e-mail...the only thing they have been decent at...suddenly isn't working. I went back and checked, it of course was sent at 1:17 on Friday and best yet, it was sent as a response to an e-mail FROM THEM asking for MORE MONEY because of a redelivery charge because of THEIR MISTAKE...so I know the e-mail is right. I'm about ready to cancel the order, dispute the charges on my card, save myself a ton of money and buy regular carpet locally. This is absolutely ridiculous.

The minimum order on blacklight carpet is about 565 sq ft, so you would have to go in on it with someone. My carpet is being delivered...again...tomorrow. Saying my prayers tonight that is actually my carpet and it is not damaged cause I found a guy in the next town over who is installing it early next week!

Right, the blue, black grey combo pattern. I liked that color scheme and I promised the wife I wouldn't go overboard with a bunch of bright neon pinks, greens and yellows since it is going to be in the whole basement area. I matched the blue and grey on the walls to it, so it should look pretty slick.

Must be my lucky day! The carpet showed up, wasn't damaged AND was actually my carpet! The trifecta! Gameroom, after months in slumber is now full steam ahead!

IMAG1271.jpg IMAG1272.jpg IMAG1274.jpg

They probably sell remnants, but I am not sure. I would reach out to them to find out, but be prepared to be persistent unless you manage to get someone live on the phone.

Funny story, when this whole carpet thing went south, I contacted a local carpet company about having them order the carpet from Flagship Carpet and then do the install. She said she would contact them and find out how much it would cost. I got a voicemail from that company yesterday saying that they were sorry they hadn't gotten back to me sooner and weren't ignoring me...but they still hadn't heard back from Flagship... Sounds about right. That company must have huge corporate accounts because the sales rep woman they have working for them is the absolute worst sales person I have ever dealt with. I've never tried so hard to give a company money before that seemed completely disinterested in taking my money.