(Topic ID: 292496)

My New Beatles Platinum - Unboxing A Problem


By SilverBallKid

17 days ago

Topic Heartbeat


Topic Stats

  • 22 posts
  • 11 Pinsiders participating
  • Latest reply 13 days ago by cottonm4
  • Topic is favorited by 1 Pinsider

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#1 17 days ago

Long night...

So I took possession of a NIB Beatles Platinum today. Got it unboxed after work and moved it downstairs. I have moved many pinball machines before. Everything was done according to the many YouTube videos I have been watching obsessively as I awaited the arrival of my first NIB game. Everything went perfectly until it was time to get the playfield up and install the tilt bob. So close to being done and ready to play, and then I noticed the playfield.

First off, it wasn't sitting in the correct position. I could tell that right away. The front clips were not set into the lockdown bar and the whole playfield looked way too far "back" in the cabinet. When I tried to lift it into the service position, it just felt wrong. We did get it tilted up enough (see my pics below) to figure out that the table "pivot pins" were not riding on the track. Rather, they were underneath the track. Also, the plastic in the upper right corner was snapped off at one place. I have included a pic of that as well.

So, what do I do here? Is there an easy way to get this playfield out of the cabinet and up onto the track or is it super tricky. I just spent a lot of money here and I am not interested in scratching the thing all up before I ever play it acting like an idiot. Also, the broken plastic - will Stern replace it or will I have to buy a new one? Any guidance about this would be much appreciated, as I don't want to make a bigger mess out of this than it already is. I own 4 other pinball machines already so I am not totally green here. I just don't want to go attempting to move that playfield around and scratch up the side blades or whatever.

please tell me I am over-reacting and that this is an easy fix...

Cheers,

Tim In Motown

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#2 17 days ago

#3 17 days ago

Since your play field is under the service rail you might have to remove or loosen one of the rails to free the playfield if you can’t angle it out, But in a normal circumstance it’s just sitting in there and nothing is holding it down other than it’s own weight.

#4 17 days ago

Assuming the wire harness is long enough and you don’t need to disconnect it.
I would get someone on the other side of the cabinet and try bringing the playfield forward until it’s past the service rail.
Once your past it lift the playfield up and back and put it back on track.
Just avoid the bolts etc and try not to scratch your art blades.

#5 17 days ago

Is it safe to assume you brought the playfield too far forward when you initially lifted it and pulled it off the service rail?
If so, you just need to do that in reverse.
I have a hard time believing it would have shipped like this. I would think there would be all kinds of rub marks and damage from transit.

#6 17 days ago
Quoted from Coindork:

Is it safe to assume you brought the playfield too far forward when you initially lifted it and pulled it off the service rail?
If so, you just need to do that in reverse.
I have a hard time believing it would have shipped like this. I would think there would be all kinds of rub marks and damage from transit.

Good point and you can see some grease on the bottom of the playfield support bracket so you know it was most likely on top of the rail at some point.

OP: do you have any pictures of it before you pulled of the lockdown bar and glass, etc,?

#7 17 days ago

Please do two things differently:

1: Close the coin door when removing / inserting the glass so it doesn't get scratched from the top of the door.

2: Use a pair of diagonal cutters or snips to cut cable ties.

#8 17 days ago
Quoted from Coindork:

Assuming the wire harness is long enough and you don’t need to disconnect it.
I would get someone on the other side of the cabinet and try bringing the playfield forward until it’s past the service rail.
Once your past it lift the playfield up and back and put it back on track.
Just avoid the bolts etc and try not to scratch your art blades.

You do need a friend to help you.

You will need to lift the play field straight up then twist it clockwise to clear the supports, lift it up and then set it back down on top of the rails.

Ask me how I know.

As mentioned, I fail to see how this could have happened during shipping. Not saying it could not but it seems very remote.

EDIT: How did that right hand support rail get so scratched up?

#9 17 days ago
Quoted from cottonm4:

You do need a friend to help you.
You will need to lift the play field straight up then twist it clockwise to clear the supports, lift it up and then set it back down on top of the rails.
Ask me how I know.
As mentioned, I fail to see how this could have happened during shipping. Not saying it could not but it seems very remote.
EDIT: How did that right hand support rail get so scratched up?

OK Cottonm4, I am asking how you know although I am assuming that you have been through some permutation of this issue before. At least I am not alone in this.

In regard to the comments about whether this could have happened during shipping, all I can say is that when we got the legs on and had the table "up" I looked at it and thought something was odd for several reasons:
1. The clips at the front of the playfield that fit into the notches on the lockdown bar assembly were not there. they were a couple inches forward from the lockdown bar with the rest of the playfield.
2. The entire playfield was far enough toward the back of the cabinet that I could see the shooter rod quite well.
3. The upper end of the playfield was pitched LOWER than the front end.

Why didn't I notice this before this point? Because the entire edge of the playfield glass was covered in blue shrink wrap, as it always is for shipping. Couldn't really see before that was gone and, as I said, I was doing everything in the order I had learned from unboxing videos from YouTube.

The scratches on the right side of the support bracket are likely from either my initial moving of the playfield or the subsequent moving forward and back by my brother and I as we tried to ascertain if we could get the playfield over the rails somehow. Meaning: could we pull it far enough forward or far enough backward to get clear of the rails to set the playfield pivots back on them. After a few moments of this I just stopped and took the pictures because I didn't want to scratch my art blades or anything else all up. Not interested in paying for a new game and hen being responsible for screwing it up before it is ever plugged in so we just decided to call it a night.

Quoted from bobukcat:

Please do two things differently:
1: Close the coin door when removing / inserting the glass so it doesn't get scratched from the top of the door.
2: Use a pair of diagonal cutters or snips to cut cable ties.

Not really sure you have any idea about how I did these things based on the pictures I posted. Odd.

Anyway, I am calmer now in the light of morning and it seems from everyone's comments that I can get this fixed myself carefully, so that is what I will do when I get a chance and have another set of hands with me. I was just super concerned last night because it seems very tight in the cabinet with not a lot of play between the playfield and the sides. I will update once I can try to follow your suggestions.

#10 16 days ago
Quoted from cottonm4:

EDIT: How did that right hand support rail get so scratched up?

Is that scratches?
I thought it looked more like white lithium grease.

#11 16 days ago

Na must be grease

#12 16 days ago
Quoted from SilverBallKid:

OK Cottonm4, I am asking how you know although I am assuming that you have been through some permutation of this issue before. At least I am not alone in this.
In regard to the comments about whether this could have happened during shipping, all I can say is that when we got the legs on and had the table "up" I looked at it and thought something was odd for several reasons:
1. The clips at the front of the playfield that fit into the notches on the lockdown bar assembly were not there. they were a couple inches forward from the lockdown bar with the rest of the playfield.
2. The entire playfield was far enough toward the back of the cabinet that I could see the shooter rod quite well.
3. The upper end of the playfield was pitched LOWER than the front end.
Why didn't I notice this before this point? Because the entire edge of the playfield glass was covered in blue shrink wrap, as it always is for shipping. Couldn't really see before that was gone and, as I said, I was doing everything in the order I had learned from unboxing videos from YouTube.
The scratches on the right side of the support bracket are likely from either my initial moving of the playfield or the subsequent moving forward and back by my brother and I as we tried to ascertain if we could get the playfield over the rails somehow. Meaning: could we pull it far enough forward or far enough backward to get clear of the rails to set the playfield pivots back on them. After a few moments of this I just stopped and took the pictures because I didn't want to scratch my art blades or anything else all up. Not interested in paying for a new game and hen being responsible for screwing it up before it is ever plugged in so we just decided to call it a night.

Not really sure you have any idea about how I did these things based on the pictures I posted. Odd.
Anyway, I am calmer now in the light of morning and it seems from everyone's comments that I can get this fixed myself carefully, so that is what I will do when I get a chance and have another set of hands with me. I was just super concerned last night because it seems very tight in the cabinet with not a lot of play between the playfield and the sides. I will update once I can try to follow your suggestions.

Here how my cherry was popped (the first time).

I had my play field pulled back and sitting in the supports and had to step away for a few minutes. (sorry for the blurry pic).

I had to stay away for a few minutes. When I returned I was planning on standing the play field up. I pulled on the play field and......

IMG_6230 (resized).JPG

...the play field slid right over the small upright tongues on both slider rails. It dropped straight down to the bottom and banged up my speaker cage.

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I can assure you that for one person trying to lift this play field back up it is a herculean task. You have no leverage and it is heavy. It took me about an hour of wrestling with it before I got it back in place.

On to cherry popper #2.

This time I had the play field lifted. I don't recall the details because it happened so fast. But somehow I managed to twist the play field and it twisted itself right off the rails and dropped straight down. I got lucky. There was no damage.

This is a recreated pic. You can see I have it sitting at an angle on the rails. If I were twist this another inch or so, it would drop. Again, it was a struggle to retrieve and get back into proper position.

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I have since made friends with another Pinsider who lives 1/2 mile away. Should this happen again, I will be calling for help to lift the play field back up.

Summary: There are 2 ways you can hose your self with this Stern play field mounting setup.

Your play field is in a bit of a different situation. So I am hoping you and a helper can stand the play filed upright, give it a twist, and lift it out.
-----------------------------------------

My experience leaves me confused on how your play field has wound up in the position you show in your pic. Since the lockdown bar traps those 2 support brackets into the lockdown receiver, I'm scratching my head.

This leaves another possibility: That Stern's line workers shoveled the play field into the cabinet and did not even get it locked in to position. But how?

This is all I have. I hope it helps you. I would suggest contacting Stern to try and get a replacement plastic. I live my life working production and production lines. I have seen all sorts of impossibilities turn into head scratching reality. I don't know what you can tell Stern; No one on that assembly line, especially the inspector, is going to say that they sent out a pin with a play field loaded incorrectly.

Good luck. I would like to hear how this resolves.

#13 16 days ago
Quoted from Coindork:

Is that scratches?
I thought it looked more like white lithium grease.

Quoted from AMSNL:

Na must be grease

I can see what you are saying. But what is lithium grease, or any grease for that matter, doing inside a pinball machine?

#14 16 days ago

I slid my JP playfield past the rail stops and absolutely pancaked my subwoofer! I think I had sold the game the day before, hadn't accounted for that expense in the sale... oops. I was able to manage getting it back on the rails without much issue though. Super weird it was shipped like this, that is a new one for sure, mistakes happen, you'll get it back up on the rails!

#15 16 days ago
Quoted from SilverBallKid:

Not really sure you have any idea about how I did these things based on the pictures I posted. Odd.
Anyway, I am calmer now in the light of morning and it seems from everyone's comments that I can get this fixed myself carefully, so that is what I will do when I get a chance and have another set of hands with me. I was just super concerned last night because it seems very tight in the cabinet with not a lot of play between the playfield and the sides. I will update once I can try to follow your suggestions.

I was responding to the video someone posted, not to your post.

#16 16 days ago

Really crazy that it happened during (or before) shipping. Not sure how there would be room, but I'm definitely not calling you a liar either. Crazy things.

That said, just pull it out and set it back on top. Really no big deal. Hopefully that clear plastic was the only casualty, and hopefully Stern will be willing to replace it. If the side art blades managed to not get damaged already, be careful setting the pf back in to avoid damaging them now. I highly recommend the blade protectors that Pinball Life sells to anyone with blades. It is so easy to snag them even when being ultra-careful.

A few years back I dropped my Batman 66 playfield in which smashed the cabinet woofer pretty bad. Totally my own fault. Pulled it too far forward and it hopped right over the "stop". Stern should really redesign them to be a bit more idiot proof for idiots like me.

#17 16 days ago
Quoted from Jediturtle:

Stern should really redesign them to be a bit more idiot proof for idiots like me.

Yes. And me, too.

#18 15 days ago
Quoted from SilverBallKid:

OK Cottonm4, I am asking how you know although I am assuming that you have been through some permutation of this issue before. At least I am not alone in this.
In regard to the comments about whether this could have happened during shipping, all I can say is that when we got the legs on and had the table "up" I looked at it and thought something was odd for several reasons:
1. The clips at the front of the playfield that fit into the notches on the lockdown bar assembly were not there. they were a couple inches forward from the lockdown bar with the rest of the playfield.
2. The entire playfield was far enough toward the back of the cabinet that I could see the shooter rod quite well.
3. The upper end of the playfield was pitched LOWER than the front end.
Why didn't I notice this before this point? Because the entire edge of the playfield glass was covered in blue shrink wrap, as it always is for shipping. Couldn't really see before that was gone and, as I said, I was doing everything in the order I had learned from unboxing videos from YouTube.
The scratches on the right side of the support bracket are likely from either my initial moving of the playfield or the subsequent moving forward and back by my brother and I as we tried to ascertain if we could get the playfield over the rails somehow. Meaning: could we pull it far enough forward or far enough backward to get clear of the rails to set the playfield pivots back on them. After a few moments of this I just stopped and took the pictures because I didn't want to scratch my art blades or anything else all up. Not interested in paying for a new game and hen being responsible for screwing it up before it is ever plugged in so we just decided to call it a night.

Not really sure you have any idea about how I did these things based on the pictures I posted. Odd.
Anyway, I am calmer now in the light of morning and it seems from everyone's comments that I can get this fixed myself carefully, so that is what I will do when I get a chance and have another set of hands with me. I was just super concerned last night because it seems very tight in the cabinet with not a lot of play between the playfield and the sides. I will update once I can try to follow your suggestions.

Who was your distributor? I would make sure they know this story. They should also take care of the plastic. If you bought from another collector who still had it in the box, then I would contact Stern.

#19 15 days ago

Sorry, that is terrible to see. Wish I could help.

#20 13 days ago

OK got this resolved last night once I had a second set of hands to help me. We just took the playfield and CAREFULLY rotated it up toward vertical, making sure nothing important got caught up on the cabinet bottom or sub woofer. Once we had the game on a severe angle we were able to slide the playfield backward so that the mechs cleared the playfield rails. Then we basically pulled straight up - again carefully - and lifted it out and then set it on the rails. About 20 minutes later the code update, topper and knocker were installed and we were playing.

I have been in contact with my distributor and they have been amazing and supportive and I have received an email from Stern regarding the replacement of the broken plastic.

Thanks to everyone for their help and advice on this issue.

20210501_022307 (resized).jpg
#21 13 days ago
Quoted from SilverBallKid:

OK got this resolved last night

Enjoy the new pin!

#22 13 days ago
Quoted from SilverBallKid:

OK got this resolved last night once I had a second set of hands to help me. We just took the playfield and CAREFULLY rotated it up toward vertical, making sure nothing important got caught up on the cabinet bottom or sub woofer. Once we had the game on a severe angle we were able to slide the playfield backward so that the mechs cleared the playfield rails. Then we basically pulled straight up - again carefully - and lifted it out and then set it on the rails. About 20 minutes later the code update, topper and knocker were installed and we were playing.
I have been in contact with my distributor and they have been amazing and supportive and I have received an email from Stern regarding the replacement of the broken plastic.
Thanks to everyone for their help and advice on this issue.
[quoted image]

Now that you have done this and are familiar with how the play field installs, is there anything you could see that would cause the play field to be in the position that it was in? This is just the strangest thing.

Hey there! Got a moment?

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