Quoted from SilverBallKid:
OK Cottonm4, I am asking how you know although I am assuming that you have been through some permutation of this issue before. At least I am not alone in this.
In regard to the comments about whether this could have happened during shipping, all I can say is that when we got the legs on and had the table "up" I looked at it and thought something was odd for several reasons:
1. The clips at the front of the playfield that fit into the notches on the lockdown bar assembly were not there. they were a couple inches forward from the lockdown bar with the rest of the playfield.
2. The entire playfield was far enough toward the back of the cabinet that I could see the shooter rod quite well.
3. The upper end of the playfield was pitched LOWER than the front end.
Why didn't I notice this before this point? Because the entire edge of the playfield glass was covered in blue shrink wrap, as it always is for shipping. Couldn't really see before that was gone and, as I said, I was doing everything in the order I had learned from unboxing videos from YouTube.
The scratches on the right side of the support bracket are likely from either my initial moving of the playfield or the subsequent moving forward and back by my brother and I as we tried to ascertain if we could get the playfield over the rails somehow. Meaning: could we pull it far enough forward or far enough backward to get clear of the rails to set the playfield pivots back on them. After a few moments of this I just stopped and took the pictures because I didn't want to scratch my art blades or anything else all up. Not interested in paying for a new game and hen being responsible for screwing it up before it is ever plugged in so we just decided to call it a night.
Not really sure you have any idea about how I did these things based on the pictures I posted. Odd.
Anyway, I am calmer now in the light of morning and it seems from everyone's comments that I can get this fixed myself carefully, so that is what I will do when I get a chance and have another set of hands with me. I was just super concerned last night because it seems very tight in the cabinet with not a lot of play between the playfield and the sides. I will update once I can try to follow your suggestions.
Here how my cherry was popped (the first time).
I had my play field pulled back and sitting in the supports and had to step away for a few minutes. (sorry for the blurry pic).
I had to stay away for a few minutes. When I returned I was planning on standing the play field up. I pulled on the play field and......
...the play field slid right over the small upright tongues on both slider rails. It dropped straight down to the bottom and banged up my speaker cage.
I can assure you that for one person trying to lift this play field back up it is a herculean task. You have no leverage and it is heavy. It took me about an hour of wrestling with it before I got it back in place.
On to cherry popper #2.
This time I had the play field lifted. I don't recall the details because it happened so fast. But somehow I managed to twist the play field and it twisted itself right off the rails and dropped straight down. I got lucky. There was no damage.
This is a recreated pic. You can see I have it sitting at an angle on the rails. If I were twist this another inch or so, it would drop. Again, it was a struggle to retrieve and get back into proper position.
I have since made friends with another Pinsider who lives 1/2 mile away. Should this happen again, I will be calling for help to lift the play field back up.
Summary: There are 2 ways you can hose your self with this Stern play field mounting setup.
Your play field is in a bit of a different situation. So I am hoping you and a helper can stand the play filed upright, give it a twist, and lift it out.
My experience leaves me confused on how your play field has wound up in the position you show in your pic. Since the lockdown bar traps those 2 support brackets into the lockdown receiver, I'm scratching my head.
This leaves another possibility: That Stern's line workers shoveled the play field into the cabinet and did not even get it locked in to position. But how?
This is all I have. I hope it helps you. I would suggest contacting Stern to try and get a replacement plastic. I live my life working production and production lines. I have seen all sorts of impossibilities turn into head scratching reality. I don't know what you can tell Stern; No one on that assembly line, especially the inspector, is going to say that they sent out a pin with a play field loaded incorrectly.
Good luck. I would like to hear how this resolves.