They basically stole the nib experience right out from under you. Unboxing is as good as, well you know...the other thing with a box.
I try and get all my machines dropshipped from the manufacturer and I pick up right at the terminal. Once I receive the machine if there's any issues I know it's between me and the manufacturer.(and pinside)
I've been down the rabbit hole where the local guy promises the world only to tell you to call the manufacturer instead of delivering on the bill of goods they sold you.
Live and learn it's like a right of passage. I try to refrain from pre orders (try;>) and buy from dealers on pinside who have stock in hand or will contact you when they can have one ready to be droppshipped to you. Once I accept delivery their obligation is done.
As always, my opinion, take it, toss it, stomp it, either way it's fine.

Fair enough, point taken. He was told of this or sold into this.

Can we then say he was sold a warranty and then they 'stole' it back when he tried to cash it in ?

Reflect on this statement when your the grown up age of 50. With a little luck you might reach that age someday, or not.

Hold on now. Before you go nominating the most passionate box lover I have something to say. I love me some box too. You know the one. That special box.. The one my kids ruffed up on the way out...

Yea those boxes might look all good laying around, but they never deliver.

Thank you! All this time I've been calling it a virgina. I've gots to move down off of this big hill.