(Topic ID: 296123)

Multimorphic P3 unboxing issues..

By AMSNL

2 years ago


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  • 61 posts
  • 17 Pinsiders participating
  • Latest reply 2 years ago by PinMonk
  • Topic is favorited by 3 Pinsiders

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  • Heist Multimorphic, 2020

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#1 2 years ago

Today I took delivery of my NIB multimorphic P3 could not be happy r I bought it from RS pinball in Europe and it was a please to deal with! Super fast shipping and great service!

Until I started unpacking the machine... as I never had a chance to try a p3 since they are rare in Europe i just took the plunge after some YouTube video s and seeing pictures . Price in Europe is over 12000 euro so I expected something serious. I own about 25 high end pinballs but never see this kind of cheap setup

First when took it out of the box it look like my child from 5 painted the cabinet in and out . Then I had a look at the side buttons and I see the parts where 3D printed and not in high qual.

When I was looking at the heist playfield . They just used a sticker on the playfield instead of normal paint/clearcoat wonder how that looks after a few 100 games

Then after I put the balls in i found out then 7 of the 15 balls have rust on them and scratched up the plexi on the screen after just a few games .

The lockbar and the siderails are 2 diff colours

The glass is not invisible glass

The Chinese speakers makes a humming noise and my supplier told them yeah it’s normal I know it’s a issue but can’t help it

There is 2 cm gap between lockbar and cabinet

And I have another list of shizzle....

Is it just me or did someone else also had this when they bought there game?

Or did I not read enough before I bought that this was still not a solid product?

12000 euro (14500 dollar) is crazy money for a pinball that looks in my eyes a Chinees virtual pin

Here are some pictures

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#2 2 years ago
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#6 2 years ago

It’s not about the oversplash Perse but for this kind of money come on I pay a lot of money for a product that is not up to standard

Why in godsname would you use a sticker only on a playfield with no clearcoat or any protector

Btw here is a picture of the gap in the lockbar and cabinet

The ball also hangs on the plexi standups

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#7 2 years ago
Quoted from Zitt:

K. um. well; I can see your points... but don't really understand your frustration.
You bought a game sight unseen... never even playing one.
And now you're disappointed that the game isn't up to your expectations.
I agree on some of your points; but most are just unrealistic expectations.
I'm guessing he's trying to equate the price to a luxury item like a Aston Martin or something.
But the reality the game is reasonably priced given the platform and features it has.
I think he's expecting quality far exceeding the other manufacturers when in fact the comparison isn't fair.
He's buying into a platform not a single game. Apparently he has forgotten that.

Yes you maybe right on that! But I see the whole internet go wild if a GNR have a post chipping but if my playfield only have a sticker and my cabinet is painted with a brush it’s oke

Same price same expectations

I own many pinballs and buy many NIB

I was just asking if this is normal Multmorphic standards if so. Then I’m the sucker and have to watch out before I plunge myself in these sorts of machines

#9 2 years ago

Huh So the inside and the underside of the cabinet is also magnetic..... I know exactly what parts are magmatic and that has nothing to do with the bad painting or overspray or all the other issues I’m refer to but cmon I feel like I’m talking with the original fabricator here try ing to say everything is oke.

About the invisible glass that is my mistake that I even for 1 sec think that for the 14500 dollar it was included . Hmm

#10 2 years ago

Huh So the inside and the underside of the cabinet is also magnetic..... I know exactly what parts are magnetic and that has nothing to do with the bad painting or overspray or all the other issues I’m refer to

but cmon I feel like I’m talking with the original fabricator here try ing to say everything is oke

#12 2 years ago

Yes I understand what you are saying

But the only distro in Europe is 2000km or so away and I don’t know anyone that have one

I talked to my distro and he said yes sorry this is what it is.did not talk to multi yet

I also was not here to stir shit up I was asking if this was/is P3 and other people have the same issues if 10 people say yes this is what it is I can leave it to rest and should have looked better . But I also see unboxing videos of people who have full painted cabinets and not the issues I have.

Yes I have high standards these days maybe a bit to much .

The thing that is the most disappointing that it uses a sticker as playfield . No protector no clearcoat . So I bet that’s shot to shit after a few 100 games

#14 2 years ago

Oké thank you for your answers . I think it is what it is.

-1
#16 2 years ago

Thank you

About the lockbar the siderails are like semi gloss black and the lockbar is like a Matt grey/black

yes I swap out the glass I was really @ a point of thinking hmm no invisi glass. I think I have JJP Le/stern Le in my mind

I need to buy 15 new balls just to be safe indeed

Will talk to them and see what can be done

Anybody know if someone makes playfield protectors for the P3 games?

#21 2 years ago
Quoted from Rdoyle1978:

Gonna have to agree with Zitt here. I haven’t experienced almost any of these issues, but you didn’t check the balls before you installed the game?
The 3D printed side controls have been covered in the P3 thread … I’ll agree there’s a noisy fan in there (uh, ever bought a Stern?)
I asked Gerry about the potential for
Scratches on the acrylic playfield, and he said you could just buy another one for about $50 once it is needed. I believe that’s less than half the price of a playfield protector.

To be honest no I took the balls out of the bag and put them in . After 5 games I noticed the ball rust and I stopped playing.

But I just don’t have 15 new balls spare haha

So I will have to order

Will talk with multi and see what I can tweak to make it all a bit better for my taste. Thank you everybody who responded . I just had my hopes a bit more then I got

#25 2 years ago
Quoted from gstellenberg:

Thanks to everybody who responded. Instead of taking this private, I thought it best to share my reactions publicly. Happy to continue this in private or publicly. We care, and we'll take care of you. Also, you'll want to log onto our website and send us your username so we can assign the machine to you. That'll get you access to software downloads and all of the support resources, technical documents, videos, etc.
Thanks for buying a P3! Let's sort out these issues so you can get to enjoy it!
I agree the paint job on the inside and bottom on your machine doesn't look great, and that you should be able to open your expensive new machine and be pleased with the presentation. I'll be talking to the team about this on Monday; it shouldn't be made like that, and it shouldn't get through QA like that. Others are right that you don't play the inside and bottom of the machine, but they should at least look professional.
See more answers inline below.

Is there a problem with them, or do you just not like that they're 3D printed? If there's a defective one, we'll be happy to replace it.

That's right. Our lower playfield is 1/4" polycarbonate over the LCD. Upper playfields are laminated decals. We understand other machines use a direct print and clearcoat process (some with problems, some without). We've chosen decals to keep our modular playfields at reasonable prices $1500-$2750. The decals aren't just printed stickers; they're laminated with a layer of plastic and will have much better durability than you think. We have playfields with 10,000 plays on them with no visible wear. If your machine isn't having crazy airballs, then generally the decals should 10,000's of plays. If it is crazy with airballs, then we have some guides for leveling the walls/scoops, and you can adjust all launch strengths and such.

This is now the 2nd report of rusted balls in the last few months. We've checked all balls in-house (in inventory and those packaged for machines) and see no evidence of rusting here. So presumably the machine went through some severe humidity somewhere, and the balls weren't protected well enough. I literally just messaged our supplier and chatted about this. We'll probably add more protective oils upon receiving new batches of balls. Happy to send you a batch of new balls too... or we'll have Stefan send you some locally.

Both parts are powdercoated with the same color number but by different vendors. Never had a complaint on this before, but I can see the difference in your pics.

We don't use or even recommend non-reflective glass on the P3. The polycarbonate lower playfield reflects light regardless of the main glass; so it defeats the purpose. Some customers have added it themselves to reduce upper playfield reflections. Totally up to you. The glass we do use is ultra low iron with rounded edges to make them easy on the hands when you remove it.

Some P3s have some speaker noise on startup and shutdown due to the design of our amp, but any humming noise during normal operation wouldn't be normal. I wonder if you're hearing the power supply fan? If it really is coming from the speakers, then something's not quite right. We can talk privately to figure out what.

We use the same standard WMS-style lockbars and receivers as other companies and the correct thickness wood. I just checked, and yes, all machines here (even our old WMS/Bally machines) have the same size gap (much smaller than 2cm, but there is a gap). Feel free to send some pics of the inside mounting of the lockbar receiver. There's nothing that's adjustable in that direction though; so I'm curious to know if anything's wrong there.
- Gerry
https://www.multimorphic.com

gstellenberg

Wow what can i say ... Bravo and hats off to you sir. For the prompt and quick reply.

I was not here to hate on P3 perse or else I would not bought the machine and the 3 extra playfields...

And as this is a community I was asking if my expectations where to much and by the responds I’m getting I think I was regarding to p3

Funny thing is that if there is a stern issue or JJP issue with playfields or cabinets there are 20 topics open and they get flamed and if I say a think about Multimorpic I get a feel that there is a little group who will defend no matter what

Anyway

98% of my issues that you just adressed are “normal” on a P3

About the side button assy yes I never thought it was 3D printed . They just looked a bit rough also some printed part on the playfield are verry rough 3D printed

Cabinet paint is not an issue also as I won’t play the machine from the bottom but if it’s the firstvthing you see when opening it’s not pretty and also not a good feeling.

The humming noise is not normal and also not from the fans I send a video to my distro and he also said yeah mine makes the same noise it’s not nice but I don’t think we can help it.

Playfield yes I was not to happy about this but again it’s my expectations and I need to lower it a bit . But to say it does not damage is a bit odd since my playfield has a few damages already after just a few games. ( but that would be the rustedbls offcourse ... (added 2 pictures from where the pops are you see the white nicks that are not part of the artwork

glass I already said in the first few responds my fault!

The 2 bolts that go in the head did not fit right (maybe paint in the threads) also a heads up for you use black ones and also use rings so you won’t scratch the hinges..

Balls yes could happen . But see it as a total thing for me . If I spend 20k on the machine package I can also buy new balls haha see a bigger picture here

Lockbar paint diff on side rails I will insert here. But I’m just in some peoples eyes “asking to much”

Anyway now I know. This is exactly why I posted I love the forum for this exact reason. Hope to get little things sorted and thank you
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#28 2 years ago

The Chinese phrase I used as it was my overal feeling and was also Chinese letters on the speakers. The board underneath that where the speakers go to also looks like Ali xpress but Dont go blasting and focus on that... it’s my experience and my own mindset

if the Chinese shizzle works it works but it does not and that’s why I bring it in a way that can be negative to some people

It’s not only humming, you hear like loading the harddisk thru the speakers also every few seconds you hear a rattling noise

I will upload a vid.

I also send this video to the distro and he said his machines also have this . He told me just crank up the sound so you don’t hear it anymore .. oké well that’s a Way to overcome it yes

https://streamable.com/mya2na

Same as my crane is having issues but I have to open up a ticket nothing here to discuss about that

Maybe I just need to update the software and most will be solved

Anyway thank you all for responding

#32 2 years ago

Yeah I have some contact with Gerry and we try to sort out all/some of the (small issues)

It has nothing to do with FUN of the pinball itself I was just bummed out of the whole unpacking thing and issues .

Again thank you for all who responded even the ones with the negative vibe . I respect everybody there opinion . So should you...

Thank you

#35 2 years ago
Quoted from Isochronic_Frost:

The guy owns 16 games and acts like he’s never heard of some basic pinball maintenance. Come on.
Maybe if this is his first game, but he’s got Cactus Canyon and Alien and pirates. Come on.
He owns a THUNDERBIRDS, that game is total garbage quality.
I wasn’t being negative I was going over your issues, listing in a way that makes sense, because most your posts are difficult to read, and when you break it down you got upset at the paint job and then picked up a big nothing burger.
Playing a game with rusty balls and damaging it is something I’d expect from someone who’s never seen a pinball machine before.
16 games? You should know better.

Isochronic_Frost

Look I was try to be polite but you are a real shit show . First of all Dutch is my first language so don’t go bitching about that thing are difficult to read and may have some errors.

WTF does it have anything to do that I own a thunderbirds whahaha. For your info the cabinet from a nib thunderbirds has a better paintjob then the P3 so go figure

This has everything to do how my experience is whith the errors on a NIB game any NIB game not persee the p3 and asking if my expectations where to high and other people also have this issue.... or it’s just normal

Only thing you now focus on are rusted balls.. that are the least of any problem

So your trying to say the rusted balls made my paint issues,crane not picking up balls,led birds not working,diff paint on the lockbar etc etc etc

People like you are the people who have gasoline next to a fire instead of having it burn normal and enjoy ...you go pour the gasoline in hope of a Forrest fire

With that said . (edited)

#38 2 years ago

Now this is a good answer. Good points and good criticism points in 1

I don’t mind if I get tipped on the fingers . Same with the glass I take the blame and also same with some other issues

On the China speaker story call out I get your point. thing is ... thunderbirds is/was 4600 euro and P3 12000

For me this is what a forum is for we share good and bad things. I know that a newer type of bussines can have more people defending it then a comp then let’s say stern or jjp but in all fairness it should be good no matter how big or small you are

Thru the years I found out that getting things out in the open in some form or way you get a better and faster service from a manufacturer then just send them and email

Anyway I’m derailing the thread here

The humming noise is gone after the WiFi connection and fully updating the new software is the crane back to normal after calibrating it all.

Some of the other kinks multimorphic will help me out. They are indeed verry quick and are verry verry helpful .

Have a good day all!

#43 2 years ago
Quoted from Zitt:

wait tho... the P3 was 12000 with how many games?
I think you said you bought 3 PF modules... so for 12000 you got what? over 6 games for 12000?
That seems like a steal to me. for 12000; you get what ... 3 turdbirds?

Have you ever priced a mold from anywhere?
Molds are needed to form the part; and those are not cheap.
Do I like 3D printed parts? no... but I understand that sometimes they just have to do in the case of low volume parts.

Zitt
No the game was 12200 euro just for the heist machine and another 7900 or so euro for the 3 other playfields so total over 20k euro that’s like 23500 dollar maybe now you understand where my wtf factor came from . Does not matter persee that Europe is a little expensive tho

#45 2 years ago

Correct you get 4 games for the price of 2/3

So 1 free game

But some games are redemption or small so that’s why I say 4 games or so

Perfect thing is you don’t need more space as the playfields can sit under the machine

#47 2 years ago

Jep it’s awsome that wy I bought it. :-)it had nothing to do with the wow or cool factor as we know

Waiting on 15 new balls now

Can’t wait to get it online and play with some of you. Is there a list of people who have the game and or people play @ certain times?

#55 2 years ago

I really don’t mind 3D printed stuff. Most mods I put in machines are also 3D printed

It was just that they are rough printed so lot of lines visible etc. My main issue also was the flipper button assy.

Game is awsome tho!

#59 2 years ago
Quoted from Sjsilver:

AMSNL Let me know when you get all set up and wanna try CCR online! We'll try and organize an Online Battle Royale. It's a ton of fun! Also, join the Discord if you haven't already. Tons of great people in there and we use the voice channels on Discord for realtime shit-talking during Head-2-head matches.

Sjsilver

Haha awsome!! Will set it all up next week and give a you a PM! Maybe we should open up a topic for online feature for the P3 members only? Times we play discussing all shizzle

I’m working on a big mod as we speak for the machine. It’s almost done and will be free to download and print when ready .!

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