(Topic ID: 296123)

Multimorphic P3 unboxing issues..

By AMSNL

3 months ago


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  • 61 posts
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  • Latest reply 3 months ago by PinMonk
  • Topic is favorited by 3 Pinsiders

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  • Heist Multimorphic, 2020

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There are 61 posts in this topic. You are on page 1 of 2.
#1 3 months ago

Today I took delivery of my NIB multimorphic P3 could not be happy r I bought it from RS pinball in Europe and it was a please to deal with! Super fast shipping and great service!

Until I started unpacking the machine... as I never had a chance to try a p3 since they are rare in Europe i just took the plunge after some YouTube video s and seeing pictures . Price in Europe is over 12000 euro so I expected something serious. I own about 25 high end pinballs but never see this kind of cheap setup

First when took it out of the box it look like my child from 5 painted the cabinet in and out . Then I had a look at the side buttons and I see the parts where 3D printed and not in high qual.

When I was looking at the heist playfield . They just used a sticker on the playfield instead of normal paint/clearcoat wonder how that looks after a few 100 games

Then after I put the balls in i found out then 7 of the 15 balls have rust on them and scratched up the plexi on the screen after just a few games .

The lockbar and the siderails are 2 diff colours

The glass is not invisible glass

The Chinese speakers makes a humming noise and my supplier told them yeah it’s normal I know it’s a issue but can’t help it

There is 2 cm gap between lockbar and cabinet

And I have another list of shizzle....

Is it just me or did someone else also had this when they bought there game?

Or did I not read enough before I bought that this was still not a solid product?

12000 euro (14500 dollar) is crazy money for a pinball that looks in my eyes a Chinees virtual pin

Here are some pictures

08A44EDD-6E27-4E90-93E9-FB9787B2232F (resized).jpeg1FA0FF70-D9E1-4EFC-8FE6-D7FF59CEDE8C (resized).jpeg2BB182DE-9678-42C3-8A88-F5A7D1470537 (resized).jpeg338F9739-07E5-42F3-917B-F9AD1ED97C6A (resized).jpeg3B7C3830-6519-4BE8-8558-1D6281933172 (resized).jpeg51B43120-E8E4-4F84-BEAF-336CEAAF7EDF (resized).jpeg5B734403-2600-456C-820B-A553AF06A494 (resized).jpeg789DAA55-6403-4034-A785-E77799E27AC7 (resized).jpeg7B7B5C4D-6AE4-4916-B2D1-2CB7A65201F9 (resized).jpegAA4F6360-C3C9-4F36-8347-FEE660E451E4 (resized).jpegAD5CE040-A9F1-49BB-B4FC-06A78965B86F (resized).jpegB42341E4-0550-4371-A124-3D92343F7830 (resized).jpegF9B120A3-DF9A-4A9D-A637-6E4989E3E223 (resized).jpeg
#2 3 months ago
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#3 3 months ago

Ok, I've gotta tell you: there is a *lot* of what you've said that I cannot see in the pictures, at all. Prime example: "There is 2 cm gap between lockbar and cabinet". *WHERE*??!??!??!!??? I mean, 2cm is darned near an *inch*, and I don't really see any gap(s) whatsoever.

You want to complain about the balls being rusty? I mean, okay...but surely that's something you could easily see and identify as soon as you took them out of the box for installing. Why would you use said balls and put them in your game? It's possible that this cabinet has been sitting in the box for quite a while, man...

I'm also trying to understand/establish why the black paint slight oversplash on the bottom of the cabinet is any kind of problem for you.

Why is there a picture of the tip of your crane? What is that *very* out-of-focus picture of BBI supposed to be, or to show me? What's with the bolt?

What am I missing, here?

#4 3 months ago

I see that you added another picture...what am I supposed to be seeing in it that's wrong?

#5 3 months ago

K. um. well; I can see your points... but don't really understand your frustration.
You bought a game sight unseen... never even playing one.
And now you're disappointed that the game isn't up to your expectations.

I agree on some of your points; but most are just unrealistic expectations.

I'm guessing he's trying to equate the price to a luxury item like a Aston Martin or something.
But the reality the game is reasonably priced given the platform and features it has.
I think he's expecting quality far exceeding the other manufacturers when in fact the comparison isn't fair.
He's buying into a platform not a single game. Apparently he has forgotten that.

Quoted from AMSNL:

The glass is not invisible glass

You didn't pay for invisible glass; it's not offered on this title.

Quoted from AMSNL:

12000 euro (14500 dollar) is crazy money for a pinball that looks in my eyes a Chinees virtual pin

This statement alone CONFIRMS that you don't' understand the difference between a Virtual Pin and the Platform.
You should have never bought this game.

#6 3 months ago

It’s not about the oversplash Perse but for this kind of money come on I pay a lot of money for a product that is not up to standard

Why in godsname would you use a sticker only on a playfield with no clearcoat or any protector

Btw here is a picture of the gap in the lockbar and cabinet

The ball also hangs on the plexi standups

6BCA84BF-996C-4498-9853-01E1F96F90BB (resized).jpeg
#7 3 months ago
Quoted from Zitt:

K. um. well; I can see your points... but don't really understand your frustration.
You bought a game sight unseen... never even playing one.
And now you're disappointed that the game isn't up to your expectations.
I agree on some of your points; but most are just unrealistic expectations.
I'm guessing he's trying to equate the price to a luxury item like a Aston Martin or something.
But the reality the game is reasonably priced given the platform and features it has.
I think he's expecting quality far exceeding the other manufacturers when in fact the comparison isn't fair.
He's buying into a platform not a single game. Apparently he has forgotten that.

Yes you maybe right on that! But I see the whole internet go wild if a GNR have a post chipping but if my playfield only have a sticker and my cabinet is painted with a brush it’s oke

Same price same expectations

I own many pinballs and buy many NIB

I was just asking if this is normal Multmorphic standards if so. Then I’m the sucker and have to watch out before I plunge myself in these sorts of machines

#8 3 months ago
Quoted from AMSNL:

my cabinet is painted with a brush it’s ok

Again; did you research the plethora of Youtube videos on this platform?
Cabinet paint is magnetic paint to support interchangeable magnet artwork. It can only be applied with a brush.
Are you expecting that they some how figure out how to paint a wood black cabinet with magnetic paint by some alternative method.

#9 3 months ago

Huh So the inside and the underside of the cabinet is also magnetic..... I know exactly what parts are magmatic and that has nothing to do with the bad painting or overspray or all the other issues I’m refer to but cmon I feel like I’m talking with the original fabricator here try ing to say everything is oke.

About the invisible glass that is my mistake that I even for 1 sec think that for the 14500 dollar it was included . Hmm

#10 3 months ago

Huh So the inside and the underside of the cabinet is also magnetic..... I know exactly what parts are magnetic and that has nothing to do with the bad painting or overspray or all the other issues I’m refer to

but cmon I feel like I’m talking with the original fabricator here try ing to say everything is oke

#11 3 months ago
Quoted from AMSNL:

Huh So the inside and the underside of the cabinet is also magnetic..... cmon I feel like I’m talking with the original fabricator here try ing to say everything is oke.

I have a P3. I own one. That is where the defense ends.

I get you are disappointed; but you didn't travel to get a game or ask the distributor to let you come look at one first.
I have very high expectations as well; BUT, I had a very clear understanding what I was buying when I was buying it.
As they say; you don't play the inside or underside of the cabinet...

Your 12000 euros is the result of your countries VAT ... not due to Multimorphic setting unrealistic expectations.
As I've been reminded recently; assumptions and miscommunication don't necessary illicit drama on a public forum. I assume you have taken all these issues up with your distributor and Multimorphic directly?

#12 3 months ago

Yes I understand what you are saying

But the only distro in Europe is 2000km or so away and I don’t know anyone that have one

I talked to my distro and he said yes sorry this is what it is.did not talk to multi yet

I also was not here to stir shit up I was asking if this was/is P3 and other people have the same issues if 10 people say yes this is what it is I can leave it to rest and should have looked better . But I also see unboxing videos of people who have full painted cabinets and not the issues I have.

Yes I have high standards these days maybe a bit to much .

The thing that is the most disappointing that it uses a sticker as playfield . No protector no clearcoat . So I bet that’s shot to shit after a few 100 games

#13 3 months ago

Your machine is no different than mine. But I don't own Heist.
I have a first Gen Lexy/Cannon Lagoon.

1) I haven't looked at the paint; because well - I just don't care about the paint on the cabinet because it's covered by magnetic art.
2) Lexan over the monitor gets scratched; it's easy to source a new one at a home improvement store.
3) Balls with rust; known issue with ALL vendors. My Stern Star Trek LE had rusty balls - NIB. In the garbage they went.

4) I agree about the sticker instead of direct printing of the Playfield. That said; it doesn't bother me enough to care.
If you really do care; maybe it's time to do something with your game before it's damaged. My Lexy and Cannon Lagoon are still holding up fine; but I'm not a coin op on location.

5) I don't see the problem with the lockdown bar gap. (goes and looks at his game: I have about a 1cm gap between the front cabinet and the underside lip of the lockdown bar)

6) Ball stuck on scoop is common; likely settled during shipment from Texas. Multimorphic support is much better than the industry; I'm sure they could walk you thru an adjustment.

Not sure what they other pictures are complaints about; so will leave it at this.

#14 3 months ago

Oké thank you for your answers . I think it is what it is.

#15 3 months ago
Quoted from AMSNL:

I think it is what it is.

Multimorphic has the best customer service in the business, so if you are unhappy with the game you should contact gstellenberg, they will definitely help you.

I've never heard any complaints about the build quality before and the game I have seen in person was very well built. However, perhaps you received a rare game with some issues.

1. I agree that the bottom of the cabinet does not look up to standard, perhaps you got one that slipped through quality control. I would bring this up with Gerry. It is on the bottom though, so it will rarely be seen. If it really bothers you, you could mask of the areas and sand them to make them neater. Here's how it should look:

P3 underside (resized).jpg

2. The button boxes are 3D printed. Not sure anything can be done about that but you could certainly mention it to Gerry if it bothers you.

3. Yes, the playfield uses a decal. Advantages of this is that it will not pool or chip. I've heard Gerry explain this design choice by saying that because the upper playfield is far from the flippers it will not wear as much as a normal full playfield.

4. Stop using the rusted balls immediately, get some new ones or ask Multimorphic to replace them. You can easily remove the plexiglass to polish it or even replace it if it is too badly scratched.

5. What colour is the lockdown bar? I think it should be black:

lockdown bar (resized).jpg

6. The glass is standard size, if you want invisiglass I suggest that you buy a sheet and swap it out.

7. I would talk to Multimorphic about the speakers, perhaps that can be fixed/ improved.

8. Perhaps there is an adjustment that can be made for the lockdown bar.

9. The level of the scoops can be adjusted to prevent ball hang-ups. Multimorphic can help with that.

Multimorphic is a small company. They are good guys and have a very good reputation. I'm sure if you talk to them they will address your concerns.

-1
#16 3 months ago

Thank you

About the lockbar the siderails are like semi gloss black and the lockbar is like a Matt grey/black

yes I swap out the glass I was really @ a point of thinking hmm no invisi glass. I think I have JJP Le/stern Le in my mind

I need to buy 15 new balls just to be safe indeed

Will talk to them and see what can be done

Anybody know if someone makes playfield protectors for the P3 games?

#17 3 months ago

The ball hanging up at the walls/main playfield plexiglass is probably an easy adjustment. Most likely it's one allen screw, slide the adjuster a couple mm and retighten. You want the main playfield level with the tops of the walls.
If all the walls and scoops are not the same height one of them may need adjusting. Not a difficult process either.
Multimorphic probably has videos on the support section of their site.
https://www.multimorphic.com/manager/account/login/

#18 3 months ago
Quoted from AMSNL:

Anybody know if someone makes playfield protectors for the P3 games?

I did a quick search on https://www.playfield-protectors.com/, and it looks like they don't make them for P3 games. You could contact Playfield Protectors to see if they would consider making one ([email protected]). I haven't heard of any issues with Multimorphic playfields wearing, but I know these protectors are popular in Europe.

#19 3 months ago
Quoted from Zitt:

K. um. well; I can see your points... but don't really understand your frustration.
You bought a game sight unseen... never even playing one.
And now you're disappointed that the game isn't up to your expectations.
I agree on some of your points; but most are just unrealistic expectations.
I'm guessing he's trying to equate the price to a luxury item like a Aston Martin or something.
But the reality the game is reasonably priced given the platform and features it has.
I think he's expecting quality far exceeding the other manufacturers when in fact the comparison isn't fair.
He's buying into a platform not a single game. Apparently he has forgotten that.

You didn't pay for invisible glass; it's not offered on this title.

This statement alone CONFIRMS that you don't' understand the difference between a Virtual Pin and the Platform.
You should have never bought this game.

Gonna have to agree with Zitt here. I haven’t experienced almost any of these issues, but you didn’t check the balls before you installed the game?

The 3D printed side controls have been covered in the P3 thread … I’ll agree there’s a noisy fan in there (uh, ever bought a Stern?)

I asked Gerry about the potential for
Scratches on the acrylic playfield, and he said you could just buy another one for about $50 once it is needed. I believe that’s less than half the price of a playfield protector.

#20 3 months ago
Quoted from solarvalue:

Multimorphic has the best customer service in the business, so if you are unhappy with the game you should contact gstellenberg, they will definitely help you.
I've never heard any complaints about the build quality before and the game I have seen in person was very well built. However, perhaps you received a rare game with some issues.
1. I agree that the bottom of the cabinet does not look up to standard, perhaps you got one that slipped through quality control. I would bring this up with Gerry. It is on the bottom though, so it will rarely be seen. If it really bothers you, you could mask of the areas and sand them to make them neater. Here's how it should look:
[quoted image]
2. The button boxes are 3D printed. Not sure anything can be done about that but you could certainly mention it to Gerry if it bothers you.
3. Yes, the playfield uses a decal. Advantages of this is that it will not pool or chip. I've heard Gerry explain this design choice by saying that because the upper playfield is far from the flippers it will not wear as much as a normal full playfield.
4. Stop using the rusted balls immediately, get some new ones or ask Multimorphic to replace them. You can easily remove the plexiglass to polish it or even replace it if it is too badly scratched.
5. What colour is the lockdown bar? I think it should be black:
[quoted image]
6. The glass is standard size, if you want invisiglass I suggest that you buy a sheet and swap it out.
7. I would talk to Multimorphic about the speakers, perhaps that can be fixed/ improved.
8. Perhaps there is an adjustment that can be made for the lockdown bar.
9. The level of the scoops can be adjusted to prevent ball hang-ups. Multimorphic can help with that.
Multimorphic is a small company. They are good guys and have a very good reputation. I'm sure if you talk to them they will address your concerns.

I wish I could upvote this 1,000 times, especially this:

Multimorphic is a small company. They are good guys and have a very good reputation. I'm sure if you talk to them they will address your [reasonable] concerns.

#21 3 months ago
Quoted from Rdoyle1978:

Gonna have to agree with Zitt here. I haven’t experienced almost any of these issues, but you didn’t check the balls before you installed the game?
The 3D printed side controls have been covered in the P3 thread … I’ll agree there’s a noisy fan in there (uh, ever bought a Stern?)
I asked Gerry about the potential for
Scratches on the acrylic playfield, and he said you could just buy another one for about $50 once it is needed. I believe that’s less than half the price of a playfield protector.

To be honest no I took the balls out of the bag and put them in . After 5 games I noticed the ball rust and I stopped playing.

But I just don’t have 15 new balls spare haha

So I will have to order

Will talk with multi and see what I can tweak to make it all a bit better for my taste. Thank you everybody who responded . I just had my hopes a bit more then I got

28
#22 3 months ago

Thanks to everybody who responded. Instead of taking this private, I thought it best to share my reactions publicly. Happy to continue this in private or publicly. We care, and we'll take care of you. Also, you'll want to log onto our website and send us your username so we can assign the machine to you. That'll get you access to software downloads and all of the support resources, technical documents, videos, etc.

Thanks for buying a P3! Let's sort out these issues so you can get to enjoy it!

I agree the paint job on the inside and bottom on your machine doesn't look great, and that you should be able to open your expensive new machine and be pleased with the presentation. I'll be talking to the team about this on Monday; it shouldn't be made like that, and it shouldn't get through QA like that. Others are right that you don't play the inside and bottom of the machine, but they should at least look professional.

See more answers inline below.

Quoted from AMSNL:

Then I had a look at the side buttons and I see the parts where 3D printed and not in high quality.

Is there a problem with them, or do you just not like that they're 3D printed? If there's a defective one, we'll be happy to replace it.

Quoted from AMSNL:

When I was looking at the heist playfield . They just used a sticker on the playfield instead of normal paint/clearcoat wonder how that looks after a few 100 games

That's right. Our lower playfield is 1/4" polycarbonate over the LCD. Upper playfields are laminated decals. We understand other machines use a direct print and clearcoat process (some with problems, some without). We've chosen decals to keep our modular playfields at reasonable prices $1500-$2750. The decals aren't just printed stickers; they're laminated with a layer of plastic and will have much better durability than you think. We have playfields with 10,000 plays on them with no visible wear. If your machine isn't having crazy airballs, then generally the decals should 10,000's of plays. If it is crazy with airballs, then we have some guides for leveling the walls/scoops, and you can adjust all launch strengths and such.

Quoted from AMSNL:

Then after I put the balls in i found out then 7 of the 15 balls have rust on them and scratched up the plexi on the screen after just a few games .

This is now the 2nd report of rusted balls in the last few months. We've checked all balls in-house (in inventory and those packaged for machines) and see no evidence of rusting here. So presumably the machine went through some severe humidity somewhere, and the balls weren't protected well enough. I literally just messaged our supplier and chatted about this. We'll probably add more protective oils upon receiving new batches of balls. Happy to send you a batch of new balls too... or we'll have Stefan send you some locally.

Quoted from AMSNL:

The lockbar and the siderails are 2 diff colours

Both parts are powdercoated with the same color number but by different vendors. Never had a complaint on this before, but I can see the difference in your pics.

Quoted from AMSNL:

The glass is not invisible glass

We don't use or even recommend non-reflective glass on the P3. The polycarbonate lower playfield reflects light regardless of the main glass; so it defeats the purpose. Some customers have added it themselves to reduce upper playfield reflections. Totally up to you. The glass we do use is ultra low iron with rounded edges to make them easy on the hands when you remove it.

Quoted from AMSNL:

The Chinese speakers makes a humming noise and my supplier told them yeah it’s normal I know it’s a issue but can’t help it

Some P3s have some speaker noise on startup and shutdown due to the design of our amp, but any humming noise during normal operation wouldn't be normal. I wonder if you're hearing the power supply fan? If it really is coming from the speakers, then something's not quite right. We can talk privately to figure out what.

Quoted from AMSNL:

There is 2 cm gap between lockbar and cabinet

We use the same standard WMS-style lockbars and receivers as other companies and the correct thickness wood. I just checked, and yes, all machines here (even our old WMS/Bally machines) have the same size gap (much smaller than 2cm, but there is a gap). Feel free to send some pics of the inside mounting of the lockbar receiver. There's nothing that's adjustable in that direction though; so I'm curious to know if anything's wrong there.

- Gerry
https://www.multimorphic.com

#23 3 months ago

Replace the balls, make sure you update to the latest System Manager and version of Heist from the website. And enjoy the game! Heist is REALLY fun

#24 3 months ago

Nice post multimorphic.

#25 3 months ago
Quoted from gstellenberg:

Thanks to everybody who responded. Instead of taking this private, I thought it best to share my reactions publicly. Happy to continue this in private or publicly. We care, and we'll take care of you. Also, you'll want to log onto our website and send us your username so we can assign the machine to you. That'll get you access to software downloads and all of the support resources, technical documents, videos, etc.
Thanks for buying a P3! Let's sort out these issues so you can get to enjoy it!
I agree the paint job on the inside and bottom on your machine doesn't look great, and that you should be able to open your expensive new machine and be pleased with the presentation. I'll be talking to the team about this on Monday; it shouldn't be made like that, and it shouldn't get through QA like that. Others are right that you don't play the inside and bottom of the machine, but they should at least look professional.
See more answers inline below.

Is there a problem with them, or do you just not like that they're 3D printed? If there's a defective one, we'll be happy to replace it.

That's right. Our lower playfield is 1/4" polycarbonate over the LCD. Upper playfields are laminated decals. We understand other machines use a direct print and clearcoat process (some with problems, some without). We've chosen decals to keep our modular playfields at reasonable prices $1500-$2750. The decals aren't just printed stickers; they're laminated with a layer of plastic and will have much better durability than you think. We have playfields with 10,000 plays on them with no visible wear. If your machine isn't having crazy airballs, then generally the decals should 10,000's of plays. If it is crazy with airballs, then we have some guides for leveling the walls/scoops, and you can adjust all launch strengths and such.

This is now the 2nd report of rusted balls in the last few months. We've checked all balls in-house (in inventory and those packaged for machines) and see no evidence of rusting here. So presumably the machine went through some severe humidity somewhere, and the balls weren't protected well enough. I literally just messaged our supplier and chatted about this. We'll probably add more protective oils upon receiving new batches of balls. Happy to send you a batch of new balls too... or we'll have Stefan send you some locally.

Both parts are powdercoated with the same color number but by different vendors. Never had a complaint on this before, but I can see the difference in your pics.

We don't use or even recommend non-reflective glass on the P3. The polycarbonate lower playfield reflects light regardless of the main glass; so it defeats the purpose. Some customers have added it themselves to reduce upper playfield reflections. Totally up to you. The glass we do use is ultra low iron with rounded edges to make them easy on the hands when you remove it.

Some P3s have some speaker noise on startup and shutdown due to the design of our amp, but any humming noise during normal operation wouldn't be normal. I wonder if you're hearing the power supply fan? If it really is coming from the speakers, then something's not quite right. We can talk privately to figure out what.

We use the same standard WMS-style lockbars and receivers as other companies and the correct thickness wood. I just checked, and yes, all machines here (even our old WMS/Bally machines) have the same size gap (much smaller than 2cm, but there is a gap). Feel free to send some pics of the inside mounting of the lockbar receiver. There's nothing that's adjustable in that direction though; so I'm curious to know if anything's wrong there.
- Gerry
https://www.multimorphic.com

gstellenberg

Wow what can i say ... Bravo and hats off to you sir. For the prompt and quick reply.

I was not here to hate on P3 perse or else I would not bought the machine and the 3 extra playfields...

And as this is a community I was asking if my expectations where to much and by the responds I’m getting I think I was regarding to p3

Funny thing is that if there is a stern issue or JJP issue with playfields or cabinets there are 20 topics open and they get flamed and if I say a think about Multimorpic I get a feel that there is a little group who will defend no matter what

Anyway

98% of my issues that you just adressed are “normal” on a P3

About the side button assy yes I never thought it was 3D printed . They just looked a bit rough also some printed part on the playfield are verry rough 3D printed

Cabinet paint is not an issue also as I won’t play the machine from the bottom but if it’s the firstvthing you see when opening it’s not pretty and also not a good feeling.

The humming noise is not normal and also not from the fans I send a video to my distro and he also said yeah mine makes the same noise it’s not nice but I don’t think we can help it.

Playfield yes I was not to happy about this but again it’s my expectations and I need to lower it a bit . But to say it does not damage is a bit odd since my playfield has a few damages already after just a few games. ( but that would be the rustedbls offcourse ... (added 2 pictures from where the pops are you see the white nicks that are not part of the artwork

glass I already said in the first few responds my fault!

The 2 bolts that go in the head did not fit right (maybe paint in the threads) also a heads up for you use black ones and also use rings so you won’t scratch the hinges..

Balls yes could happen . But see it as a total thing for me . If I spend 20k on the machine package I can also buy new balls haha see a bigger picture here

Lockbar paint diff on side rails I will insert here. But I’m just in some peoples eyes “asking to much”

Anyway now I know. This is exactly why I posted I love the forum for this exact reason. Hope to get little things sorted and thank you
4670D086-6D7F-48FC-9A66-682B92AB5C48 (resized).jpeg

EA9E5840-974E-4121-90E9-B4A575CE96FE (resized).jpegBD7AF196-D63F-4434-9A65-2872848FCC12 (resized).jpeg
#26 3 months ago
Quoted from AMSNL:

Funny thing is that if there is a stern issue or JJP issue with playfields or cabinets there are 20 topics open and they get flamed and if I say a think about Multimorpic I get a feel that there is a little group who will defend no matter what

There is definitely a group of people who love the P3 on here, I must admit I am one of them. However, I also think that you should not be made to feel like people are ganging up on you if you have concerns. Honest feedback will only make the company better.
I think that the paint on the cabinet could be neater and I can definitely see the colour difference between the lockdown bar and the side rails.

#27 3 months ago

You say the "chinese speakers are humming" - first, the fact they are chinese has ZERO to do with humming. The speakers will only reproduce the AC signal that is sent to them regardless of country of origin.

Second, If you have humming in the speakers it is being sent there from the amplifier. Changing the speakers will do nothing to reduce or remove any humming.

#28 3 months ago

The Chinese phrase I used as it was my overal feeling and was also Chinese letters on the speakers. The board underneath that where the speakers go to also looks like Ali xpress but Dont go blasting and focus on that... it’s my experience and my own mindset

if the Chinese shizzle works it works but it does not and that’s why I bring it in a way that can be negative to some people

It’s not only humming, you hear like loading the harddisk thru the speakers also every few seconds you hear a rattling noise

I will upload a vid.

I also send this video to the distro and he said his machines also have this . He told me just crank up the sound so you don’t hear it anymore .. oké well that’s a Way to overcome it yes

https://streamable.com/mya2na

Same as my crane is having issues but I have to open up a ticket nothing here to discuss about that

Maybe I just need to update the software and most will be solved

Anyway thank you all for responding

#29 3 months ago

The noise in your video... there are 2 things there:

1) The high-pitched whine is the power supply fan, not the speaker. It's a great power supply, but yeah, that fan noise is noticeable when not playing or playing on low volume. Lots of threads on that, as that same power supply is in many machines from many MFGs. The amp, btw, is a small class-D amp that packs a huge punch. That and the P3 speakers sound better to me than 99% of other games out there... pretty much all games that don't have custom-designed audio subsystems. Note - P3 game software also allows you to tweak some audio levels, like the "bass gain". So you can raise or lower the bass response of your machine to your liking.

2) The periodic lower frequency sound is actually occurring when the wifi is trying to connect to a network with the default password. Since it sounds like you have the Cosmic Cart Racing playfield, I suspect you'll want to connect to wifi and enjoy online head-to-head racing with other P3 owners (it's a LOT of fun - most fun I've ever had playing pinball against others) and for future network-based features. Go into the System Manager App -> Network settings and enter your wifi password. Otherwise, you can remove the wifi card from the backbox.

On the crane... check out the support resources on Heist and the crane (with your account, you can access the support page on our website). Without knowing the symptoms, I'd guess that you just need to run the crane through a calibration so software knows how best to move the crane around in your home (at your machine incline, with your home's power level, etc). If it's something else or if you need help, feel free to contact [email protected]. If we can't walk you through any tweaks in email, we can schedule a video chat to see exactly what you're seeing and help you resolve it.

- Gerry
https://www.multimorphic.com

-4
#30 3 months ago
Quoted from AMSNL:

gstellenberg
Wow what can i say ... Bravo and hats off to you sir. For the prompt and quick reply.
I was not here to hate on P3 perse or else I would not bought the machine and the 3 extra playfields...
And as this is a community I was asking if my expectations where to much and by the responds I’m getting I think I was regarding to p3
Funny thing is that if there is a stern issue or JJP issue with playfields or cabinets there are 20 topics open and they get flamed and if I say a think about Multimorpic I get a feel that there is a little group who will defend no matter what
Anyway
98% of my issues that you just adressed are “normal” on a P3
About the side button assy yes I never thought it was 3D printed . They just looked a bit rough also some printed part on the playfield are verry rough 3D printed
Cabinet paint is not an issue also as I won’t play the machine from the bottom but if it’s the firstvthing you see when opening it’s not pretty and also not a good feeling.
The humming noise is not normal and also not from the fans I send a video to my distro and he also said yeah mine makes the same noise it’s not nice but I don’t think we can help it.
Playfield yes I was not to happy about this but again it’s my expectations and I need to lower it a bit . But to say it does not damage is a bit odd since my playfield has a few damages already after just a few games. ( but that would be the rustedbls offcourse ... (added 2 pictures from where the pops are you see the white nicks that are not part of the artwork
glass I already said in the first few responds my fault!
The 2 bolts that go in the head did not fit right (maybe paint in the threads) also a heads up for you use black ones and also use rings so you won’t scratch the hinges..
Balls yes could happen . But see it as a total thing for me . If I spend 20k on the machine package I can also buy new balls haha see a bigger picture here
Lockbar paint diff on side rails I will insert here. But I’m just in some peoples eyes “asking to much”
Anyway now I know. This is exactly why I posted I love the forum for this exact reason. Hope to get little things sorted and thank you
[quoted image][quoted image][quoted image]

So what we’ve gathered is that:
• Cabinet paint is a bit slobby but otherwise a non-issue you don’t see
• 3D printed parts aren’t as smooth as molded plastic or metal. What an earth shattering revelation! (Sarcasm.) You can sand them or replace them if it bugs you.
• Fan noise is common on ALL MODERN MACHINES
• Bass thumping is due to interference from the wifi card trying to connect? Or it’s an audible alert telling you it’s trying to connect.
• Tiny gap between lockdown and cabinet, common in all WMS games. I can go take a picture of my No Fear right now with a gap like that.
• Rusty balls. Most games are having these issues. I’ve seen brand new Mandalorians come out with rusty balls. Not enough coating and humidity when shipping rusts them. Most metal comes with a coating to protect during shipping and you’re supposed to CLEAN THEM OFF and INSPECT THE BALLS before installing.
This is YOUR MISTAKE, this is the kind of research you should have done especially if you’re a new owner.
If you’ve been an owner for a while then I’m disappointed you have never done this. ALWAYS CHECK THE BALLS. They should be replaced every 6 months to a year!

You just psyched yourself out trying to find any issues after the initial paint job soured your expectations. It’s expensive because Europe which sucks, but it’s worth it. You’ll enjoy it but remove those balls ASAP. It’s destroying your game when carelessly using them.

P3’s are awesome and Multimorphic makes a great product, just sit back, relax and play some pinball!

#31 3 months ago

Let’s give the guy a break, he did what many of us do when opening a NIB, expensive game - saw a couple issues, and said “I paid thousands for This!! It should be utterly flawless!” But that’s just not reality. Anyway, enjoy your game!

I would recommend NOT messing with the crane settings, other than *exactly* what Multimorphic support recommends. I changed some settings inadvertently and really messed up my game. But one email to support and they sent back 3 fully detailed documents oh how to fix (I had more than 1 issue)

#32 3 months ago

Yeah I have some contact with Gerry and we try to sort out all/some of the (small issues)

It has nothing to do with FUN of the pinball itself I was just bummed out of the whole unpacking thing and issues .

Again thank you for all who responded even the ones with the negative vibe . I respect everybody there opinion . So should you...

Thank you

#33 3 months ago

My intent wasn't to be negative or dawg pile on him.
I was just trying to provide a different view point.

-3
#34 3 months ago

The guy owns 16 games and acts like he’s never heard of some basic pinball maintenance. Come on.
Maybe if this is his first game, but he’s got Cactus Canyon and Alien and pirates. Come on.
He owns a THUNDERBIRDS, that game is total garbage quality.
I wasn’t being negative I was going over your issues, listing in a way that makes sense, because most your posts are difficult to read, and when you break it down you got upset at the paint job and then picked up a big nothing burger.
Playing a game with rusty balls and damaging it is something I’d expect from someone who’s never seen a pinball machine before.
16 games? You should know better.

#35 3 months ago
Quoted from Isochronic_Frost:

The guy owns 16 games and acts like he’s never heard of some basic pinball maintenance. Come on.
Maybe if this is his first game, but he’s got Cactus Canyon and Alien and pirates. Come on.
He owns a THUNDERBIRDS, that game is total garbage quality.
I wasn’t being negative I was going over your issues, listing in a way that makes sense, because most your posts are difficult to read, and when you break it down you got upset at the paint job and then picked up a big nothing burger.
Playing a game with rusty balls and damaging it is something I’d expect from someone who’s never seen a pinball machine before.
16 games? You should know better.

Isochronic_Frost

Look I was try to be polite but you are a real shit show . First of all Dutch is my first language so don’t go bitching about that thing are difficult to read and may have some errors.

WTF does it have anything to do that I own a thunderbirds whahaha. For your info the cabinet from a nib thunderbirds has a better paintjob then the P3 so go figure

This has everything to do how my experience is whith the errors on a NIB game any NIB game not persee the p3 and asking if my expectations where to high and other people also have this issue.... or it’s just normal

Only thing you now focus on are rusted balls.. that are the least of any problem

So your trying to say the rusted balls made my paint issues,crane not picking up balls,led birds not working,diff paint on the lockbar etc etc etc

People like you are the people who have gasoline next to a fire instead of having it burn normal and enjoy ...you go pour the gasoline in hope of a Forrest fire

With that said . (edited)

#36 3 months ago
Quoted from Isochronic_Frost:

He owns a THUNDERBIRDS, that game is total garbage quality.

You are 100% WRONG with this statement. The quality of Thunderbirds pinball build is better than almost any other new machine out there. Solid cabinet and solid mechs.

Maybe you don't like the Thunderbirds theme, that's fine, each to their own, but to blanket say the entire thing is "garbage quality" tells me very clearly you have never bothered to actually look at one. Either that or you have no clue what "good quality" looks like.

#37 3 months ago
Quoted from pins4u:

The quality of Thunderbirds pinball build is better than almost any other new machine out there. Solid cabinet and solid mechs.

This is 100% true. It’s amazing the crap the quality of this game gets on this forum when 99-% of people have not even seen one IRL. Not saying it’s a good game, but quality wise it beats most games available today.

But it’s funny the OP slammed the “shitty Chinese speakers” when Thunderbirds is 100% Chinese. In fact find me one company not making these types of car speakers in China.

I agree with the op on the 3D parts - I personally hate them - from anyone. And likely that’s completely irrational on my part, but I still can’t get past it. Not sure what you can do to eliminate the 3D printed look and feel. I’ve tried clear coating them - sort of helps. Maybe you can replace the button panel with another material all together- painted and cleared wood? Molded plastic? Laser Cut Perspex? Must be heaps of alternatives, but I’m not familiar with the part itself.

The decal pf is a surprise to me also, and I would probably also be disappointed. Is it on all module games or just Heist?

The paint sucks and you should be unhappy with that. The balls - ive had more issues with Stern balls - I just throw them out now - but sounds like Gerry is already aware and addressing the problem.

It’s always hard comparing the smaller boutique companies with the majors. Early Spooky games are the same IMO, but have improved a lot recently. Most of the manufacturing and part production is done in house and by hand. Small irregularities are to be expected. There’s simply not enough volume to do it any other way.

As you say, overall it’s more an issue of your expectations vs a major problem with the product. It’s important to make P3 aware of the problems, but I’m not sure starting a thread on Pinside about it before talking to P3 first is the right move.

#38 3 months ago

Now this is a good answer. Good points and good criticism points in 1

I don’t mind if I get tipped on the fingers . Same with the glass I take the blame and also same with some other issues

On the China speaker story call out I get your point. thing is ... thunderbirds is/was 4600 euro and P3 12000

For me this is what a forum is for we share good and bad things. I know that a newer type of bussines can have more people defending it then a comp then let’s say stern or jjp but in all fairness it should be good no matter how big or small you are

Thru the years I found out that getting things out in the open in some form or way you get a better and faster service from a manufacturer then just send them and email

Anyway I’m derailing the thread here

The humming noise is gone after the WiFi connection and fully updating the new software is the crane back to normal after calibrating it all.

Some of the other kinks multimorphic will help me out. They are indeed verry quick and are verry verry helpful .

Have a good day all!

#39 3 months ago
Quoted from AMSNL:

Some of the other kinks multimorphic will help me out. They are indeed verry quick and are verry verry helpful .

Good to hear! I would also love to hear your impressions of the games, good and bad, after you have had a chance to play them all.

#40 3 months ago
Quoted from AMSNL:

4600 euro and P3 12000

wait tho... the P3 was 12000 with how many games?
I think you said you bought 3 PF modules... so for 12000 you got what? over 6 games for 12000?
That seems like a steal to me. for 12000; you get what ... 3 turdbirds?

Quoted from cooked71:

I agree with the op on the 3D parts - I personally hate them - from anyone. And likely that’s completely irrational on my part, but I still can’t get past it. Not sure what you can do to eliminate the 3D printed look and feel.

Have you ever priced a mold from anywhere?
Molds are needed to form the part; and those are not cheap.
Do I like 3D printed parts? no... but I understand that sometimes they just have to do in the case of low volume parts.

#41 3 months ago
Quoted from cooked71:

Maybe you can replace the button panel with another material all together- painted and cleared wood? Molded plastic? Laser Cut Perspex? Must be heaps of alternatives, but I’m not familiar with the part itself.

It's likely a cost thing, plastic injection molds are really expensive. Perhaps when they are making them in greater volumes they could go to molded plastic but 3D printing is probably going to be the only option for plastic parts on the upper playfields which are relatively small runs.

Quoted from cooked71:

The decal pf is a surprise to me also, and I would probably also be disappointed. Is it on all module games or just Heist?

I'm pretty sure all the modules have the decal artwork. I think printed lexan adhered to the playfield (like the "Hardtops") would be a good option to consider for future games.

#42 3 months ago
Quoted from solarvalue:

I think printed lexan adhered to the playfield (like the "Hardtops") would be a good option to consider for future games.

Good idea. That’s a good compromise and much more in line with expectations IMO.

Quoted from solarvalue:

It's likely a cost thing, plastic injection molds are really expensive. Perhaps when they are making them in greater volumes they could go to molded plastic but 3D printing is probably going to be the only option for plastic parts on the upper playfields which are relatively small runs.

100% - completely understand why people use it. But still hate it. I was more suggesting maybe the OP can make something aftermarket that may look and feel better - not the moulded plastic, but maybe some cut Perspex or cleared/painted wood might be nice - like some of the aprons on JJP Woz. (I’m talking specifically about the button panel here - for 3D toys I understand they really have no choice).

#43 3 months ago
Quoted from Zitt:

wait tho... the P3 was 12000 with how many games?
I think you said you bought 3 PF modules... so for 12000 you got what? over 6 games for 12000?
That seems like a steal to me. for 12000; you get what ... 3 turdbirds?

Have you ever priced a mold from anywhere?
Molds are needed to form the part; and those are not cheap.
Do I like 3D printed parts? no... but I understand that sometimes they just have to do in the case of low volume parts.

Zitt
No the game was 12200 euro just for the heist machine and another 7900 or so euro for the 3 other playfields so total over 20k euro that’s like 23500 dollar maybe now you understand where my wtf factor came from . Does not matter persee that Europe is a little expensive tho

#44 3 months ago
Quoted from AMSNL:

No the game was 12200 euro just for the heist machine and another 7500 euro for the 3 other playfields so total over 20k

20k for 4 upper pf modules. that proably what; 8 games available? so... what 2500 per game on average?
Still seems like a steal to me. how much would 8 games cost you at JJP?
Just saying that yes; 20k is expensive. But not when you value it over all the games.

Heist is by far the most expensive upper PF module... it's on par with maybe a high end JJP with lots of mechs.

#45 3 months ago

Correct you get 4 games for the price of 2/3

So 1 free game

But some games are redemption or small so that’s why I say 4 games or so

Perfect thing is you don’t need more space as the playfields can sit under the machine

#46 3 months ago

Well ... 4 upper pf modules... and each module has at least two other games with different rules.
So it's not 4 games. IE Cosmic Cart Racing support Ranger in the Ruins.
Heist supports itself and Silver Falls
Cannon Lagoon support itself and Grand Slam Rally.
Lexy supports like 3-4 other games.

GSR and SF are like 150usd each. that's a steal.

#47 3 months ago

Jep it’s awsome that wy I bought it. :-)it had nothing to do with the wow or cool factor as we know

Waiting on 15 new balls now

Can’t wait to get it online and play with some of you. Is there a list of people who have the game and or people play @ certain times?

#48 3 months ago
Quoted from cooked71:

This is 100% true. It’s amazing the crap the quality of this game gets on this forum when 99-% of people have not even seen one IRL. Not saying it’s a good game, but quality wise it beats most games available today.
But it’s funny the OP slammed the “shitty Chinese speakers” when Thunderbirds is 100% Chinese. In fact find me one company not making these types of car speakers in China.
I agree with the op on the 3D parts - I personally hate them - from anyone. And likely that’s completely irrational on my part, but I still can’t get past it. Not sure what you can do to eliminate the 3D printed look and feel. I’ve tried clear coating them - sort of helps. Maybe you can replace the button panel with another material all together- painted and cleared wood? Molded plastic? Laser Cut Perspex? Must be heaps of alternatives, but I’m not familiar with the part itself.
The decal pf is a surprise to me also, and I would probably also be disappointed. Is it on all module games or just Heist?
The paint sucks and you should be unhappy with that. The balls - ive had more issues with Stern balls - I just throw them out now - but sounds like Gerry is already aware and addressing the problem.
It’s always hard comparing the smaller boutique companies with the majors. Early Spooky games are the same IMO, but have improved a lot recently. Most of the manufacturing and part production is done in house and by hand. Small irregularities are to be expected. There’s simply not enough volume to do it any other way.
As you say, overall it’s more an issue of your expectations vs a major problem with the product. It’s important to make P3 aware of the problems, but I’m not sure starting a thread on Pinside about it before talking to P3 first is the right move.

3D printed parts are usually used in manufacturing as it’s cheaper to produce in low volumes, for the look and feel you want you need to injection mould them but there are huge upfront costs involved and unless your making tens of thousands it is not cost effective.

Although saying that costs are coming down on injection moulding and is more affordable then you think and the results blow 3D printed parts away!

#49 3 months ago
Quoted from russdx:

Although saying that costs are coming down on injection moulding and is more affordable then you think and the results blow 3D printed parts away!

Hasn't been my experience. +5k up front costs on mold fees is the cheapest I've seen.
If you have a more affordable solution than that - I'm all ears.

#50 3 months ago
Quoted from russdx:

3D printed parts are usually used in manufacturing as it’s cheaper to produce in low volumes, for the look and feel you want you need to injection mould them but there are huge upfront costs involved and unless your making tens of thousands it is not cost effective.
Although saying that costs are coming down on injection moulding and is more affordable then you think and the results blow 3D printed parts away!

I’ve always wondered if an injection mold form could itself be 3D printed … wouldn’t that solve both issues
?

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