Let me spell it out since you guys can't seem to get it.
I have SERIOUS issues with this whole situation and don't' appreciate you guys calling me out like I'm being unreasonable.
First and foremost; this isn't a Multimorphic product... IT's a suncoast pinball problem.
It's not multimorphic's problem to resolve. It's not MM's responsibility to pick up the technical support for a failed company.
The person who made the request effectively came into a MM support thread effectively calling out the company expecting support.
That's wrong. Period.
If he wanted support from the community; he needed to keep it where it was in the cosmetic carnival thread. Instead he thought it was perfectly acceptable to come into an unrelated company and ask for support just because he thought he was entitled. Instead he was hoping to get support from someone who doesn't owe him a damn thing.
Now this part; I don't get... Suncoast never shipped official retail ... or maybe they did. So; Perhaps this guy effectively got a prototype unflippable machine for dirt cheap... and now expect a supplier to somehow make an exception for him and help him get the game functional - probably for free without Multimorphic reaping any benefit. MM isn't running a charity.
If any of you think this is "fair / ok" behavior... then well; wow.
Compy was already helping him as a "nice guy" in the thread... but since I know Compy as a personal friend; he would have done that anyway. It isn't cool tho to come into a "support" thread and expect it. It's wrong and if you don't see that - then you are part of the problem with the country these days. A sense of entitlement... Jeeze.
It's one thing to get help from the community or from specific people in an unofficial manner... but it's something completely different to effectively put Multimorphic in a no win scenario ... either they don't provide support and look bad... or they do and waste resources on a game they didn't produce. Suncoast bought a single board... probably at wholesale... and that "right of service" did not transfer to the end customer. It ended at Suncoast.
So; tell me to be quiet like that again!
That's a big IF. Do you have insider knowledge that MM helpped Suncoast. No... didn't think so.
Again; that right you speak of doesn't exist. It ended when Suncoast closed the doors.
Strong arming Multimorphic to provide support here... even asking, is the beginning of the end. Do you want MM to leave Pinside like all the others before them? Stern doesn't support publicly like this ... JJP took it to their own forums where they can censor it. So now; you want to chase MM off Pinside by supporting this entitled behavior?!
So If that wasn't the intention of the poster - then maybe he should apologize or clarify his intent. IF so; I'll back off my soap box that you guys put the spot light on.