Quoted from TigerLaw:You must have never had an issue with a NIB game from Stern…if you had you would realize the value of distributors. Stern’s warranty and customer service is mediocre at best. Further, if you attended shows you would appreciate that it is usually dealers and not Stern that show up with games for you to play…Stern’s support for shows is horrendous with a couple exceptions…
I could go on and on. Dealers are the sales force, calling them obsolete and wanting Stern to screw them over is a bit of an odd perspective.
People like this Moss fellow need to be dealt with though…by Stern. I hope OP has notified Stern of the situation.
One of the main issues that impacts us little guys is with getting a hot LE title through a Stern distributor. It's pretty much impossible at this point, you need an already established relationship with a distro and be on the "list". I just wish Stern would sell a percentage of them on their website and when a hot title comes out the first to their keyboard wins, seems more fair for us people that aren't ever going to get one through a distro. The way Spooky does it is perfect.