Quoted from TigerLaw:You must have never had an issue with a NIB game from Stern…if you had you would realize the value of distributors. Stern’s warranty and customer service is mediocre at best. Further, if you attended shows you would appreciate that it is usually dealers and not Stern that show up with games for you to play…Stern’s support for shows is horrendous with a couple exceptions…
I could go on and on. Dealers are the sales force, calling them obsolete and wanting Stern to screw them over is a bit of an odd perspective.
People like this Moss fellow need to be dealt with though…by Stern. I hope OP has notified Stern of the situation.
I have to disagree. I feel like I have bought enough NIB Stern and JJP pins from distributors to realize that, when push comes to shove, they are just going to send you to the manufacturer if you have a problem. I have never had an issue contacting Stern, JJP or Spooky directly and all of their CS has been great. I've had parts replaced on 2nd hand games where I was not the original owner for both Stern and JJP. Getting to know the people that work there is great. I'd rather build a relationship with them than a distributor.
Rochester, MN
