I was also told I had a game, confirmed multiple times from launch to as recently on Tuesday 7/6.
Then today was told I did not have a game when I finally got ahold of Terry.
It’s unfortunate this happened on a title that’s now flipping for $13k.

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I had two other gentlemen in the same situation reach out to me today FB. One of them is getting their game, the other is still in the dark. I hope it works out for him.
Unfortunately I’m the guy that introduced Tux to my distro because he had a huge allotment.

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For what it’s worth as an impacted party, I believe they oversold their allotment and the machine was listed before they realized they were oversold and then it was removed.
I have nothing to support that, but I refuse to believe anyone is that greedy over a few grand to burn an established relationship.

That's actually what happened here. This distro isnt primarily a pinball distro, they're coin op. They told me "If a guy who buys $2-$3M of coin op wants a Mando LE that's who's going to get one." and I don't at all disagree with that position. You cant piss off that size of a relationship and you're right, it makes more sense to focus on distros who are pinball focused.

We were just in "The Line" for a couple weeks before the announcement just like every other LE buyer. The distro oversold the games. Anyone would be mad if they were promised a machine that's hard to get and then told 2 months later "Sorry, we don't have your game". It was the same with the GnR CEs when distros thought they had more than they did. At least with the GnR I think people realized pretty quickly that they weren't getting it, not two months later when everyone is unboxing their LEs and rather than be told "Hey, we effed up" we got ghosted and had to do detective work to get the truth.

That's me, Nash = Nashty. I was never asked to pay anything until they were ready to ship for any of the games I bought from them.

edit: a third person is in the same position we're in with them as well.

I know everyone has asked this question a lot, and since I dont feel like working I'll answer for the OP.

They took his CC info for the machine back and March to pay for it. It sounds like Colt never entered his info in to charge him but since we stopped hearing from him, that wasn't confirmed until later yesterday after talking to the owner of the distro.

So, yes he got his money back.

Yes, same distro, same experience that I posted about on FB yesterday. Looks like there are at least 3 of us that were promised Mando LEs that got boxed out.

Somewhere between 2-3.
They got their full allotment and pushed people out for other coin op clients. We'll never know if they sold our machines for more $$, but there was an ad after they got their machines in for $4k over MSRP. They definitely took his CC for a deposit months ago. I dont think they ended up charging it, but that wouldnt make a difference to me if I was the OP. If you sell me something and take my card for a deposit, whether you charge it or not, I've mentally paid my spot.
I think it would be different too if they didnt get their full allotment. They did, and are "the largest Stern distributor in the country" (per the owner). They had more LEs than just about everyone.

The saga of Jeffrey and Phillip is a lot less exciting than Tux v. Colt

If you felt for me, feel worse for him. I'm the guy that got him with my distro because they said they had room still pre-announcement and bragged about how many LEs they were going to have. So many that the guy we were working with was going to keep two for himself. I drug Tux into getting hosed. We both got nothing but a run around and treated like garbage. It's a crap deal no matter what lens you put on it. I just shared my story on FB, it's the same story though.

I can understand that. Bunch of “rich guys” who are used to getting what they want get hosed out of a $10k toy that no one needs.
I can see how silly the whole thing is from the outside. It hurts to think you’ve made a business relationship and friendship with someone to then be cut out due to incompetence and them not have the decency to reach out and own it like a professional/man/decent human.
I still haven’t heard from him. It’s also easier for my to swallow because I just went out and bought another Mando LE at a slightly higher price.
Getting deeper into my story, I was actually promised this pin at dealer cost, so not only did I miss on my expected machine, I’m paying thousands more because of it.
I’m obviously not like about to start a go fund me, I’m going to be just fine. It’s just my personal style to trust people and if I get burned or screwed over, it happened and I’ll move on. It’s not gonna sit hard on my mind for long. I don’t have the time or patience for a grudge.
Everyone has a different way to process being lied to and dicked over though, I try not to judge people who handle a grief situation differently than I do, cause I used to be a raving asshole in spots like this and I’m just not that person anymore.

There was a reason for selling it at dealer cost. I'm not going into all of it on here, but serious mistakes were made on 3 previous transactions that couldn't be rectified and that was the proposed solution.
Doesnt really matter, but I believe he intended to follow through with it. On one of the other mistakes (selling my TMNT premium to someone else on accident) he sold me his TMNT LE for the same price, so unfortunately there was a precedent there.

100%, but didn't believe I could flip and start a new relationship on the Mandalorian. I asked a few people and was told no way. Plus, despite communication and other issues, at least I always eventually got my games.

Your assessment isnt flawed. I agree with you. I do know both sides having talked to Terry 5x now on the phone. If Terry was the one who made the sale, it would have gone through. The issue is Colt never communicated his buyer list to Terry and all Terry's sales guys had clients that wanted Mando LEs and a few of Colt's people go left hosed. It was made much worse by the non-existent communication from Colt to his buyers. I never heard from him after July 6th.
I do trust that if Terry told someone they were getting something that he would make that happen. That's the end of the story. Colt committed to people with the authority that he did in fact have. Didn't write up sales slips on it and never communicated those numbers so a few people got left out, including me who bought 5 machines in the last 6 months.
Then again, my over arching opinion is slightly different which is why my FB post is different. It doesn't make it suck less though. It's a problem that could have been dealt with 2 months ago when the game was announced but folks went months believing their machines were coming. Even to the point of being told they'd ship out the next day etc. That's why it "feels" worse than just getting hosed and over sold.

TL:DR - If you want to buy from Moss, go through Terry on it and get a confirmation in writing. They had 14 LEs and at least 17 people were told they were good and their machines were shipping soon.