Quoted from PtownPin:
To be very clear all my communication has bee through my distributor. Here is the process that I've gone through:
1. $1000 deposit paid to the distributor (Matching LE)
2. Distributor notifies customer that CGC has told him that the game is scheduled to ship the following week or at the latest the week after.
3. Distributor requests final payment
4. Final payment is made
5. CGC does not ship the game within the two week period nor is there any communication on whats going on.
6. Customer reaches out to the distributor. Distributor tells him that apparently CGC has play field issues, and that the game might ship in another two weeks. At this same when a refund is discussed the distributor informs customer that all payments have already been sent to CGC....
to be clear I would have ZERO issues if the final payment wasn't requested.....
My exact sentiment.
In this Pinball Industry - many of the Consumers / Private Owners have been burnt.
When you pay and something doesn't get delivered on time people get pissed. Do I need to call my lawyer...etc.
Distributor starts to look bad & company begins to look bad. If they haven't figure this out. Then there isn't much a future for them.
Determine your velocity and communicate based on actual data. (Hey CGC pay my company and we'll fix your issues )
When you communicate and manage expectations people are happy.
This isn't CGC first rodeo. I have a beautiful AMFRLE that rivals Stern's shitty MMR assembly.
People get Pissed when communications goes south.
Company needs to communicate on a weekly basis with some expectation of delivery for all PIF machines.
If I didn't do that I would be fired. Granted my payscale requires accountability.