Quoted from PtownPin:

I hear ya....I did the same thing If u have a cabinet issue their corrective action will be to send u new decals. If you have a play field issue their response will be get over it if its anything else they'll be very supportive ... if u sell your machine after 3 months they won't honor the warranty (or so I'm told)

Quoted from PtownPin:

congrats, but I'm not wrong....there are several documented play field and cabinet issues that were not addressed....I'm happy you got your play field, and I never said that their support wasn't good....I would say its great if its not something like a cabinet or play field....

Quoted from Holztaesche:

You are not alone we can wait together...

Quoted from Doug_Duba:

It is a current industry wide practice to have higher standards on playfields going into more expensive LEs.
Subpar playfield are stripped and rescreened or discarded and not used in any model.
We have been making playfields since 1977 and assembling pinball machines for less than two years. Remarkably producing playfields still remains our biggest challenge.
Quality expectations of collectors greatly exceed those of the operators that originally purchased the games.
If I built a time machine and brought brand new Williams machines from 1998 to the present, they wouldn’t meet the expectations of some collectors.
We have three original Monster Bash playfields in house and there are significant variances between the three. We would have rejected one playfield and the other two would not meet our standards for an LE.
The playfield is the backbone of a pinball machine, it is perhaps the most important component. We are very focused on producing outstanding playfields.

Quoted from delt31:

I had the same issue raise the height to 7.2 and it's played perfectly since.