I don’t want to bring up the new tax issues but if a customer from another state picks up a game in my state I have to charge them sales tax since the transaction took place at my business. I get the question all the time if they can pick up here. My answer is always sure but I have to charge you sales tax.

Shipping my first MBR LE today. So they will be rolling out to more customers this week

Larry
Flip N Out Pinball

The reason people aren’t getting there games is simple. CGC hasn’t made them yet. They are being very careful to bring you a quality product so production is way behind schedule. I had asked a few of my customers to pay in full expecting to ship the game in the next two weeks. I still don’t have those games to ship. I don’t ask for full payment until I think the game will be ready using info I’ve been given. I’m sure other dealers do the same.

No we are all good Robert, sorry if it came across that way. I just wanted to explain to folks that sometimes we have to go on what we are told. Things happen so sometimes it appears that we are collecting money way before we need it. I hate it when I tell someone they need to send me money asap and then they don't get a game. But think about this. If I don't get your money before I have the game it sits in the warehouse waiting. I try and ask for payment approximately two weeks before it ships. I know everyone is looking to get the new game as quickly as possible so I don't want to be the guy who is delaying shipment while I'm waiting on you to pay. Its a pain as a dealer to keep track of deposits and who has paid and who hasn't etc. Much simpler if you call me, order the game and I ship it that day. But that is the way it is and part of my job so we try and make it as painless as possible to all involved. Trust me, I wish I didn't have to answer the texts, phone calls and emails asking where is my game.

If someone wants their money back no problem, just ask. If the customer wants me to wait until I physically have the game no problem. I make no interest on money sitting in my account for a little longer. But realistically, depending on how someone paid, is it worth it? Did they do a wire transfer. Do they want to pay that fee again? Did they write a check? Now they have to wait for me to return their money via check and then send in another check shortly (we hope) after that. I've never had anyone ask for their money back that was waiting because of a factory delay of a few weeks or even a month or two. Cancellations sure because they didn't want to wait a year for the game we all thought was coming but ended up being way way longer than that.

So if someone out there has a better crystal ball let me know but no one can predict exactly what will happen.