Quoted from xbmanx:Harbor Freight is THE WORST COMPANY on planet earth. I ordered the cart. The entire box was damaged. It was missing the pin and bolts to connect the wheels. Like a reasonable person, I email them to get the parts. They don't respond. I call customer service and they cant send the parts but i can send the item back. How the hell do you send a 100 pound item back when you dont have the box since it was all ripped up and what logical sense does it make when you can just send me the parts. Horrible customer service.
Bummer, the cart isn't much use without the wheels. I'd ask them in writing for a prepaid shipping label and replacement shipping box. If they don't respond or won't give it to you, initiate a chargeback with your CC company. That might get their attention, and if it doesn't at least you'll get your money back.