What happens with my website....is when you order a product, I receive the order. I then custom paint , chop , dice , and create whatever the product might be. If I have the parts in stock , then I can make it right away. If I don't (which is common ) , I order parts to make your mod. When it is ready to ship, an automatic Emailis sent with a tracking number with product info and shipping information. This is how my website works, I have no control over that. I try and respond to emails, some are missed. Best way to contact me anytime of the day is my number. ( 954) 529 -6399. I always pick up , and answer any questions. Delays from other parts distributors is the new norm now , which delays my customers as well. It is really the best I can do at the moment, so kids be patient, mods are on the way. Chuck ...Modfather Pinball