I screwed up my first order with Chuck and then had to call him to fix my error. He was super nice on the phone and, not only did he fix my bungle but, he also threw in a FREE (~ $40) mod. I think he could tell that I am totally new to this and probably felt sorry for me. But what awesome customer service! How often does the CEO give out his personal phone number and say "call any time." Needless to say, I was quite favorably impressed. Already placed my second order with Chuck and look forward to placing many more.