he is a Human and not a T2 with cyberdyne tech . Every Business goes through a snag .
Him moving Base locations seems legit and bad timing for Addons getting in or out on time .
Give him a break or ask for refund and shop elsewhere if not happy ,Many options and i still go through Modfather with no problem on waits if i must wait i wait . I still play the Game the same way ,with both hands.