Quoted from TheDarkKnight68:Same exact experience when I got my BM 66 about 6 months ago. Didn't make a post, but bought a crapton of their mods. Atomic pile was broken in 3 spots. No response whatsoever to several emails. I figured it was my bad for buying these fragile mods and expecting anything different. I just don't order from them anymore due to the lack of support, response and service.
Atomic Pile is the best mod for Batman'66. It's the first one I bought. It's a shame you had a broken one and couldn't get a replacement. I have no idea what happened in the OPs case or yours, but I do know that sometimes my ISP (charter) will just not deliver email at all if it thinks its spam. No spam box, no junk mail warning, just never gets to me. That's created some issues occasionally with pinmonk support. Also, if I get buried, shipping on the hot items and response times to emails are stretched out for a long time.
Every interaction I've had with the Mod Couple and Yelobird specifically has been good, so I can't imagine them letting the OPs problem linger now that they're back from vacation.