I agree there should be some arrangements made for communication, even if it's an out of office message while on vacation, etc. But with that said, let's all remember we have had sudden things pop up like illness, loss of a loved one, accidents, divorce, etc..... Yes, 3-weeks is a long time, but there have been covid patients that were in ICU for months......so let's not burn them at the stake just yet. It's just pinball, and it's not like this is a ventillator breathing tube a patient just has to have. I'm betting they are on vacation, or something else easily explained. Yes, it might be poor customer service.....but easily explained, as I know them to be pretty good souls.