Quoted from DerGoetz:
But WHAT if he doesnt make his mods because he needs the money, WHAT if he goes through all the trouble as he enjoys the hobby, loves creating and loves to share.
And WHAT if missing out on your measily 10$ "profit" isnt worth the public drama shitshow that you think you deserve for your entertainent?
All of you that think that the small creators here on site owe you anything can f off.
Its not the money, its the principle. He owes the buyer what he paid for. Unless he is doing it for free, he deserves better service then just ignoring him when a product arrives broken and yet somehow has time to still be appearing active on pinside.
I guarantee you he's making more than 10 bucks on a 3d printed item, he's not Mother Teresa, but thats not the point. If you are going to charge someone for a service, you need to at least stand behind it and respond within a reasonable amount of time. Not 24 hours, but sooner than 5 weeks. That's BS.
I own two businesses, and I promise you I would fire anyone who treated our customers like this, unless they had a good reason, which we haven't been given in this case (yet).