Quoted from Pimp77:

LOL. The silence is deafening. All they have to say is "sorry, xxx part is holding up the show but we'll get it by yyy date". Instead they choose to ignore their customers.

Quoted from yancy:

PPS told me yesterday that I can no longer pick up my game at CGC. I don't know if that's true for all distributors, or only if you bought from PPS. The delivery fee I'm being charged seems pretty reasonable. But I don't care about the money as much as my poorly-packaged game bouncing around in a truck. Fingers crossed.

Quoted from PPS:

every reseller does things how they want to in terms of payment, deposits, fulfillment, communication, etc with a few ground rules setup in the beginning, I'm not sure what you are asking? Then based on how many games are allocated to each reseller then they figure out who gets what games that are available.
Rick

Quoted from PPS:

CGC (and PPS) have zero visibility to any reseller and who has customers paid in full or not, and how they are managing their 'queue'. So, you would have to ask the reseller. PPS generally goes down a list of when people went on the list for their game which is meant to be in relative order of when they became a confirmed order, and then we request payment (we did not 'collect' full payment other than when we felt that those customers games were imminent - which sometimes slipped by a weeks for a couple months because of the build issues). Note, that 'order' is modified by Trim color - so it is certainly real that a customer who ordered later with a different trim thatn is being built gets their game earlier than the one who did not - that was more in the past as now CGC/Stern are building more based on what trim colors we tell them we need as opposed to large batches of any one trim color - which was a bit of a disaster. Anyone that has fully paid PPS should be in the queue for the game, and games are being built, and that is more logical for people as trim color is not a major factory anymore. I cannot speak for any other reseller. I can also tell you that PPS is currently now requesting the rest of the payment from a large number of people and when we receive payment they go into the queue and games are fulfilled from that.
Rick

Quoted from Kkuoppamaki:

I dont think anyone, PPS and CGC included, envisioned this to go this way. As with many projects, reality was much harder than optimistic plans indicated. Remember how long the UL approval took, what about predictions of building 35+ machines a week etc. Still, the game is awesome and worth every penny and I know CGC is feeling the pain too and trying hard to get the MMR's shipped.
It's hard to maintain enthusiasm when the clock just keeps on ticking but hang in there, if you truly appreciate MM as a pin MMR is worth the wait (IMO)

Quoted from eggbert52:

Until...you play it...

Quoted from nosro:

It's easy to forget that Medieval Madness did very well on route, so HUO Medieval Madness machines are unicorns (or probably myths) whereas a good portion of MMr will be in enthusiast hands and thus more likely to remain in tip top shape from the beginning.

Quoted from Gangplank:

I installed them myself, had them ordered since the discount Rick offered during the time when coin mechs were "taboo" to the remake, I hear a few people cut their zip ties to install them, and I didn't have to (though it was a touch time consuming)

Quoted from NJGecko:

Mine is here too! Plays fantastically.
I can't think of anything I'd do to it at this point except maybe a cliffy eject protector and swapping the rubber.
I will say, however, that I was a little disappointed in the overall cleanliness of the machine. The powdercoat looks really nice, no question. But when we unboxed the game at the shop this week, the bottom of the cabinet (as shown) was smudged. That's exactly how it looked when we cut the box opened. It's the bottom, not a huge deal, but still..
And second, the entire game (also as shown) was covered in dust. It's like they were doing final inspection next to the sawmill...
But that's only on the outside. The inside is nice and spiffy.
And it looks like they took the outside of the cabinet and wiped the decals down with a dirty rag. Streaky and just not impressed.
That said, all minor stuff that doesn't impact the game, and some time cleaning will take care of it. Just a little disappointed that the guys building the game couldn't do this before it went into a box. I've unboxed plenty of Sterns and never seen this stuff. But Sterns I have seen with dents, wrinkles, and other stuff not present here.
Enjoying the game. Shaker is great on here!

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Quoted from PWhiz:

Ok, at first that made me laugh, I admit, but really somebody has some 'splainin' to do who works on the line or QCs and is responsible for letting that ST instruction sheet get through. I mean, come on, really? lol!

Quoted from TaylorVA:

When your job is QC then yes you should be perfect at what you do. If not, you failed at your job.

Quoted from TaylorVA:

nothing silly about it. These playfields should have been inspected numerous times before being allowed to leave the factory.

Quoted from TaylorVA:

Of course they are, but a person whose job it is to do QC should be prone to perfection.

Quoted from TaylorVA:

I guess you missed all the post about the illegible insert art.

Quoted from Drewblood419:

If yours doesn't have the issue could you post some pics of your inserts both with led on and off in a normal lighting situation? When I get home today I will do the same with mine that has the issue.

Quoted from o-din:

Perhaps they don't want you to open the box and inspect it while you're there.

Quoted from Drewblood419:

If yours doesn't have the issue could you post some pics of your inserts both with led on and off in a normal lighting situation? When I get home today I will do the same with mine that has the issue.

Quoted from IndianaPwns:

Beautiful mschonbrun.
That is the playfields I purchased and expected.
Will you take a few shots up close and with the LED's at full blast.

Quoted from IndianaPwns:

Beautiful mschonbrun.
That is the playfields I purchased and expected.
Will you take a few shots up close and with the LED's at full blast.

Quoted from Manic:

They came up with a "cost effective" solution: an update that will let you turn your LEDs way down.
It's effective because it costs them nothing

Quoted from TaylorVA:

Reselling a product implies that TP is buying it from CGC and then reselling it to their customer. My understanding was that the customer's money was sent to CGC and then a game was shipped direct to the customer. At no point is the product owned by the reseller.

Quoted from TaylorVA:

So companies like JJP that asked for payment years ago are doing what with the money?

Quoted from Mike_J:

Yes, he is throwing everything in CGC's lap rightly or wrongly.

Quoted from Mike_J:

Yes, but when customers begin disputing the charge on their credit card, I am sure PPS and the other distributors/authorized dealers who accepted payment will respond.

Quoted from insertcoin:

Thanks for the reply and yes, I did flip the switch on. I'm sure it happens, and after today, I was left questioning myself too. But I made several attempts -on-off-on-off. There are no lights on under the playfield (inside any of the boxes), anywhere on the playfield or the LCD. Not even the usual "hit" to the screen or speakers when the initial power surges through it.
I've even done dummy tests like tried different power cords and tried different wall outlets. I'll try the service outlet under the playfield tomorrow to see if any power is flowing to it but it doesn't seem like it.
I *hope* it was just something that jiggled free during shipment. The crate, box and game all were flawless upon arrival and all the wiring is tight and appears in tact. Only one cable (LCD in the backbox) was off but that was a quick fix.

Quoted from angus:

In switch test when you asked for the Bottom Jet it fired the Eject, and vise versa. And to top that off. The coil stop bracket for the right flipper fell off after about 8-9 games. Can't find one of the nuts from the back of flipper assembly. Not sure it was ever there.

Quoted from MrBally:

To be fair, MMR was never billed as "The Best Built, Highest Quality game ever". Neither by PPS, Chicago Gaming nor the pre-ordering public....

Quoted from TaylorVA:

It's a pinball machine that is suppose to be tested before being shipped. Seems like a coil wired incorrectly would get caught. QC through two companies and still not caught doesn't say much for Stern or CGC.

Quoted from hollywood:

It is when I get my machine and I have no idea how to rectify the problems. I am not as well versed I suppose.

Quoted from mrgregb123:

The diffuser is a band-aid designed to cover up a defective playfield. It makes EVERY insert dimmer and essentially eliminates the brightness advantage LEDs have over incandescents. Request a new playfield with properly inked inserts. For $8k, that is the only proper solution. If CGC or your distributor tells you "no", ask them this:
Why was it OK for them to send you a defective playfield and then ask you to put a diffuser over it to "make it right", but not OK for you to send them $7k and then tell them to just write an "8" over the "7" on their deposit receipt to "make it right"?
If they don't do right by you, ask them to come pick the game up and refund your money (they won't - it will cost them 2x-3x what it would cost to send you a new PF).

Quoted from Rat:

Once again all I have done is briefly state a fact, no twisting of words, and again Drewblood419 has decided to attack me with his puerile comments. Yet somehow he thinks I'm the one with a problem.

Quoted from TaylorVA:

Must have had the empathy beaten out of him as a kid.

Quoted from Nveld:

Where did you get that number? The first hint of light ink came around at 300 and not every machine since then has an issue.

Quoted from Knx873:

Just unloaded. Luck of the draw maybe. It seems to be perfect!!

Quoted from TaylorVA:

Still setting it up. Need to put protectors on blah, blah, blah. Looks beautiful though. Installed lenticular translite as well.

Quoted from Rat:

Note how this is OK by PPS Rick as after the fact he has arranged to sell the translites in his store. But he wants to block any community mods to the software stating that is a Williams copyright issue.
But my game has a Williams logo under the lockbar, and I can buy a Williams logo replacement speaker panel.....obviously it's just about money.

Quoted from ledge:

cant use it? wont fit?

Quoted from C_kubie:

MMr black #954 was delivered.

Quoted from nerbflong:

LE 944 was delivered last week friday. Forgot to post a pic!
Great game, decent inserts so I'm happy even after the long wait!
Speakers are being replaced today. Wow, those are terrible!!

Quoted from Mokthemagicman:

No unboxings for over a week? Do they only send out a couple MM pins every other week? Geesh!

Quoted from Mrawesome44:

Doesnt explain the board issue.

Quoted from pintechev:

What it's saying is that for a bulb to look burned out, two of the three that make up an insert would have to fail, and that's pretty rare. If it did, it's a readily available SMD LED and could be easily repaired. Also, you have a warranty, etc.