Quoted from nosro:Since there seem to be many NIB "horror" stories, I thought I would add my own positive experience. I am not implying that there aren't buyers with real grievances. However, it may sometimes seem like the majority of buyers have negative experiences given the balance of posts and I would like to add a different perspective.
My NIB MMr seemed fine right out of the box. However, two problems eventually surfaced. However, both were eventually solved to my full satisfaction, thanks to help from my distributor (Larry at Flip'n Out), Lloyd, and CGC.
Issue 1 was that a mis-shaped wireform was causing some erratic ball movement. With help from Lloyd, I was able to identify the area of the problem. With a little follow-up from my distributor, CGC provided a replacement. The problem was completely resolved.
Issue 2 was that a driver board was becoming unseated and causing several solenoids to stop working. Again, Lloyd was able to spot the problem. A few minutes with a screwdriver, a consultation with CGC, and the issue was completely fixed.
Lessons:
A) Lloyd is an asset to the hobby and will help you with his dying breath. OK, so everyone already knew that. But especially helpful is that Lloyd can help take a vague problem description and turn it into a specific action for CGC to take. See c) below.
B) Regardless of one's technical repair skills, everyone needs a good distributor that can advocate for one's problems in discussions with the manufacturer. Larry at Flip'n Out worked well for me, but each person may have different needs.
C) CGC may have a slower turn-around time than many of us would like, but they did respond to all of my tickets that included clear and concise requests for action.
D) Medieval Madness is still the king. Non-pinheads know nothing about the Pinside rankings nor of "original" vs "remake", but all visitors to my house have expressed preference for it over every other machine that has come through my house.
sorry, your general happiness, calmness and rational choice of wording is far too confusing for pinside
glad is playing great. Besides the sound upgrade, have you made other mods on yours?