I am very new to pinball and I have just one machine (for trade btw). I would LOVE the chance to buy a NIB classic pinball like MB or TOTAN. Please let this happen! However if the customer service is unresponsive or they do not address concerns of the product, I will not even consider it. Nothing pisses me off more (at least recently) than a beautiful busted pinball over a weekend with no response.
I think unless you all start to report better service from this company I might spend the money on an original once the price drops due to overexposure. IDK something about the new technology entices me however !