You can probably get some insert decals to cover that up or send the playfield out and have it restored. Doubt they will send you a new one. Even some original B/W games did not always have bold lettering like the paint went on too thin where others were just fine.

I hear ya, but I don't think the warranty as it is written will do anything about it, except maybe send him some decals.

I had an original that somebody had put the brightest most blinding LEDS in and you could still see the letters plain as day.

Looks like they already have repair kits in stock ready to ship.

http://www.planetarypinball.com/mm5/merchant.mvc?Store_Code=PP&Screen=PROD&Category_Code=GS-4032&Product_Code=PPA-MM-INS-LM

Yeah, I have a hard time believing they will be sending out a $60 set of decals. Seems too good to be true. A Sharpie may be more what they have in mind.

Well please keep us informed how this plays out. I'd be really interested to see what kind of customer service Chicago Gaming provides and how well they back their product.

Maybe not. But it sure was a big price..and a long wait.

I know what I'd do. Probably shouldn't mention it here though.

That's what my original looked like. Only after half a bottle of bourbon.

And where are these guys? They seem to show up when a shipping company is responsible for damages or they are working on patches.

Yeah, where's the support? It seems these guys only show up here when they've got something to sell or somebody else to blame.

People have tried. The only thing they seem to respond to is issues they are going to fix, but sometimes they don't respond to even that.

Two things a buyer in the secondary market will look for on these. Slingshot damage and this insert problem. If I was looking for a used one I wouldn't want either.

That's good. I hope they send you another playfield then because there really is no other way to properly correct this issue.

It would be easier than having them pick up the machine to do it. Unless you would rather use a sharpie or install decals...

You bought a limited edition replica that was marketed to the high end collector and was priced accordingly.

Some, like you, are getting perfect playfields and others are not. Some are filing tickets because of this. And when a company offers a warranty and makes certain guarantees they should have extra parts available for those that are not satisfied, included in the original price.

And if you don't see the issue here why don't you trade your machine with the nice playfield with one of these guy's so they won't have to deal with the warranty process.

That's very thoughtful of you. The real question though is will those that are not satisfied get a replacement.

They already have the playfields. Heck they are the ones that are making them. If anything put this project on hold I'd think it was the metal parts from wherever.

Hopefully they will. Hopefully they will also take care of those with slingshot damage that opened tickets 4 or 5 months ago.

Sometimes you have to play hardball to get any results. It is well known that the AC/DC LEs came with cloudy lower playfield windows and very few replacements were issued. A friend of mine bought one of the first ones as his first NIB and raised hell when games started shipping with clear windows. Finally it came down to him saying something like send me one or I'm never buying your shit again. Sure enough I go over there and a fully populated BIBLE playfield with a clear window is sitting there waiting to be intalled. No charge.

He has been a loyal customer ever since.

When my buddy decided to sell his AC/DC BIBLE with the clear window he got top dollar for it and it sold pretty fast.

And coin mechs!

If I remember right, the playfields and cabinets were done by Churchill which somebody said are the same people as CGC. So if that was true they are basically done in house and don't need to out source them. Shouldn't be much trouble to make as many as they need.

How this got beyond in house quality control is beyond me.

Dunno man. A lot of questions about QC were raised long ago, but those that brought it up were told to shut up.

So who's getting excited about the big reveal of game two at TPF come March?

Removed by request of PPS

I removed my above quote that I took from another thread where PPS had stated they would like to see more people file claims for damage done in shipping. At the request of the author.

So apparently they or he have read this thread.

It was out of context.

It was a quote of his wanting people to file claims against shipping companies not his wanting people to file claims for warranty repairs. Sorry if I ruffled any feathers. Time to go play pinball.

They could always take it out of the $8000 you sent them.

I guess the point I've been trying to drive home is who cares besides them how much profit they made? They made a mistake plain and simple, and that is what warrantees are for. Either you keep hounding them or they will just laugh it off.

I can see how something like this might have happened. When I worked as an auto mechanic there were always those that thought they could save a buck by bringing their own parts instead of letting me get the best parts I could that I knew would last. So as long as it fit I would stick it in there and give no guarantee whatsoever.

Well, here you have Stern putting together somebody else's parts and do they really care about the ink job as long as it fits? It is the provider of the parts that in the end is responsible for how they look.

Exactly. You've got one expecting the other to find defects, and maybe vice versa. Parts get sent and machines come back. By then it's too late and Stern really has nothing to worry about as they are not warranting the product and it is not their parts. They just put together what was sent until it won't fit. Which was one of the holdups of production if I remember correctly. Fitment can hold up assembly but not finish.

Oy

When they announce the price of that update new torches may flame.

Just like the slingshot issue, ignoring those that have a problem with the inserts and not offering any compensation will eventually burn out the fire of those that aren't happy. Then it's on to the next remake...

It's already been said they will. Do you really think this company is not going to try to squeeze every penny out of their customers they can? If you think they believe they owe you something at this point, then you are as gullible as they probably assume you are.

It's not that simple. I have owned a CGC Arcade Legends and their software updates are protected. One use and it's no good after that. No copying either. And believe me they aren't cheap.