I had the same exact issue with my gold trim MMR LE. I got mine a few months ago nib with the color dmd up grade chip. Included was the 2.0 update on a ssd card. Strait out of the box it wouldn’t read the card. My sound also died on day one. CGC solution was to send me a new board to replace the one in the back box. It worked as it’s now version 3.0 but my sound is still dead. CGC is sending me more parts to try to resolve the situation. Bottom line I got a lemon but CGC is doing right by me so far. Now I see why the royal edition was made haha.

I gotta give a big thanks to CGC for fixing my MMrLE.....last year I bought a NIB MMrLE from a collector thru my local CGC distributor. It had been sitting in his collection unopened for 5 years. I wanted the MMr to go along with my MBLE and AFM who I also purchased from the same distributor.

Bought the machine, set it up and had audio issues after only a few plays. The volume basically just died, sound was stuck at a faint level and wasn’t adjustable. I had also ordered the topper and dmd/speaker upgrade at the time of purchase. So I get ahold of my distributor and he talks with CGC. According to them the speaker upgrade kit should clear up all audio issues.

After a few weeks my topper and speaker kit comes in. We get everything installed correctly, new code updated, new color dmd looks great, topper is lighting up but still no sound and now playfield is completely dead, no lights or solenoid power....where as before I had a functioning game albeit it with muted sound. So we start checking all the connections and find a broken fuse bracket on the main board underneath the playfield. CGC’s solution was to replace to entire main board and they were extending the warranty since it was still NIB when I purchased it. Couple of weeks later new board arrives, with the help of my distributor we get it installed and same problem, back box has power but playfield is still dead. My distributor then gets the bright idea to install the original board that was behind the back box, since the game as at least operational using that one. Switch it over back over and to my surprise the playfield comes alive but still faint volume. Back to square one but at least I have the topper, color dmd working in conjunction with the playfield, baby steps lol. After a quick call to CGC it is determined the security chip in the upgrade kit is faulty. Thankfully we were able to swap out the chip from the old board, get it installed and bam just like that everything is working as it should!

I’m really happy to see CGC stand behind their products and a take such good care of their customers! I will definitely be buying the #4 remake when it comes out, I know If I have any issues I will be taken care of!!

Side note: The collector who I purchased the MMRLE from used the funds to purchase a NIB MMrRE. I got the lemon but at least I can now enjoy my glass of lemonade lol.

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Not in my experience, my Black Knight Topper was defective right out of the box. Stern won’t even return emails after initial contact to start a ticket(and I purchased/registered 6 NIB Stern machines last year). Thankfully my Stern distributor took it upon himself to replace one of the servo motors after I explained my frustrations dealing with their customer support.

Just goes to show no matter which manufacture you choose, it’s wise to build a good relationship with your distributor.