I've got my order in with Kingpin and he's been quick to respond even when I send him all the stupid questions that I've bugged him with for the past year that I've been on this train.
Yesterday he responded to my email in 8 minutes and was just as quick with the follow ups. Despite the fact that I don't have a game yet, I've been extremely pleased.
I think the bigger issue seems to be CGC's lack of transparency and communication. I've seen posts from many vendors and buyers on here mentioning that they are in the dark about the game's status. They make a great game, I just wish they were more open and forthright like Spooky.