Quoted from Dan1733:
There is no other hobby where enthusiasts spend an obscene amount money (10k or more) and routinely accept such shameful service and non-existent warranties. Me included. It would take 3 minutes to send an update to distributors on the status of games. This is BS.
I put a ticket in 11 days ago about my time not keeping and haven’t received a response. If they are going to ship a 10k game they should have better support than that. Support shouldn’t be impacted by factory not operating. Luckily the issue has no effect on actual game play, but still disappointing service. Nonetheless, the game is awesome and overall sturdier than my Sterns.