The whole handling of the situation is very bizarre. Unlike CGC, people actually have an open-line of communication with PPS. But yet, it almost seems like Rick wants to wash his hands of all of this and is continuously instructing people to direct their rage at CGC - especially after telling people that they won't be shipping out anymore defective playfields (a proven lie). He left Pinside because of all of the "negativity" - but it's really no different over there on PPS.

Simply telling people to contact CGC isn't the right way to handle this. Especially when he claims he talks to them on a daily basis. And despite him trying to place the blame on CGC, he needs to realize that this was a joint project. And as much as he probably doesn't like it, the blemish will not strictly be on CGC, but it will be both companies.

I'm still hoping they'll ultimately do the right thing and take care of the customers who have this issue.

Double.

I posted this on PPS, but figured I'd post here as well. I am having trouble with my lockdown bar. It won't lock. It will sit in the holes when the lever is open, but the lever will not close. It just keeps resisting and I can't figure out what I can do to fix it.

I posted these pics. Not sure if they help and I can take better ones if needed. It looks like the right latch might be kind of dented or crooked. I don't know. I took pics of it open and closed.

Photo_May_11,_4_06_24_PM_(resized).jpg

Photo_May_11,_4_06_34_PM_(resized).jpg

The screws seem to tighten or loosen the spring, but not much else that I can see to make a difference.

What's happening is that the silver metal latch (as seen in the picture) sits too low, so it just keeps scraping the bottom of the lockdown's latches. There's a little bit of wiggle room if I lift it up the silver latch with my fingers (this is with the playfield up and the glass off) and press down hard on the lockbar, which forces it in. Very weird. I wonder if I should put some kind of lubricant on the latches to help?

Photo_May_11,_5_30_46_PM_(resized).jpg

Not offended at all. And yes, I tried to install it with the glass both on and off - and my glass is pushed all the way up to ensure that it's not interfering with the lockdown bar going into the receiver. The bar itself fits in perfectly - it just is extremely resistant with locking. I was finally able to get it, but I really have to force it.

I also wanted to ask you guys. When your left troll pops up, does it rest against the ramp that's above it? Mine is touching the ramp.