Quoted from o-din:
Serious question here. I've read about paint touchup kits, slingshot kits, and diffuser kits that probably cost pennies to make, but with all these issues listed here is that the extent of CGCs backing their product? Or have they sent anybody any replacement parts of substance?
Chicago Coin is clearly indicating with their actions they will support mechanical issues with their product promptly when something legitimately dies. Software issues, eventually (or a little quicker if you find out where another customer has left the code that they were sent and you weren't for some reason they never explain). For cosmetic issues you can expect elaborate band-aids which surely will not haunt your machine forevermore in the resale market. But for that last one I don't think it's fair to expect replacement playfields and such as Stern is known to do because these machines were sold at a discount price to what they could have sold them for. When MMr was announced nice MM were going for 13k, Rick could have said "we are making brand new ones, the price is $13,001 for these babies!". And clearly he would have still sold all he could make. I have actually grown in my respect for Rick to be honest, when people line up with wads of money and make it clear they will accept anything to have one of his machines he is pretty much free to handle problems as cheaply as possible for him, and why shouldn't he?
There must be someone working for CGC that it is their full time job to engineer elaborate "fixes" for QA problems to avoid sending populated playfields instead. I say Bravo!