This is true for Stern and JJP, why is PPS taking crap for industry standard practices?

If you're asking me, I'm not, just answering the question.

warranty tranferability has not changed ... everyone knew this was the policy, and is for many reasons. So, this was well known since the beginning. I'm sure you can explain how we would know exactly what happened to that pin between the first buyer and the second, as well as we are not going to be chasing games around between buyers. I'm sure if you look at why this is done for many things you will perhaps see that there are good reasons for having this be a policy, I don't think we are the only one ...

Well that puts that to rest once and for all. People please bookmark this page for reference! It is also the same policy as Sterns.

Ok then. I get it.

But this pin isn't even built yet. I would love to jump on this sale, but yeah. I get it.

Yeah I think the warrantee thing will make this sale a hard one even with the money off.

Yeah. Glws OP. I apologize if I derailed the thread. Was not intentional. It's a smokin' deal otherwise man.

I get it now. Even though warranty is not transferable after the game is delivered, ownership of record can't be changed before the game is delivered. As per the rules of this game.

Maybe it would be best for the OP to open the box and make sure it works before he tries to sell it.

Good points, I hope it works out for you.

I'd recommend giving Rick a call to see what you can work out. He seems happy to talk and has posted his cell a number of times.

Rick gets frustrated like most of us when he feels he's just repeating himself over and over. Otherwise he's been great to deal with since 2005 for me. Wow. Almost a decade. I should make a cake.

Resellers are separate business and act on their own. What I do tell them are guidelines relative to the product that we are selling.

I have no idea of what reseller or what policy exactly, but I do know that 'changing' title is not so simple - basically you need to cancel the first order, refund money and then rebook that item to another person with different money and I can tell you that is not a simple transaction that does not require some accounting, etc ... it's not just 'change the title'. So, you probably need to ask the reseller the question, I can tell you for PPS we would cancel the order and then if we had an MMRLE that is not prioritized to someone else in line then we would 'sell it' to the new person.

I have always been in the camp that deposits should be at least $1K and NON-REFUNDABLE. Reason is that what I have noticed is a lot of times people buy a game figuring it will go up before taking delivery (due to demand exceeding supply) and then if it doesn't they can just "walk away". I have always felt that the best way to take "speculation" out of the market is to implement a tough Non-Refundable deposit policy.....sounds harsh but truly it would make people thing long and hard about doing a pre-order.......what is the penalty if someone buys LE's and just cancels if they don't go up in value (i.e. not sold out ASAP)......

However, I don't make the rules the distributors make them but I for one would love to see them changed. I was originally going to buy an MMRLE but they all sold out before I could "make it happen" and many are cancelling their orders and I have seen this happen with many titles but trust me if an LE title goes way up before delivery you will rarely if ever see anyone not take delivery and that is on the DISTRIBUTORS I CAN'T BLAME the people just taking advantage of the system as it really pays to just order every LE and "hope it is a hit before you take delivery".....this happened with METLE's as people were selling them for a profit prior to taking delivery even....again, I never blame the person doing it I blame the DISTRIBUTOR for allowing deposits to be Refunded.....Bad, Bad policy which hurts the hobby as it leads to "speculation on any potential HOT LE title".

In my experience, companies generally and pinball companies especially can be lenient or even downright generous if first approached discretely, directly and diplomatically. Put the matter on a public forum, however, and you back them into a corner in which they have little choice but to enforce and defend their formal policy.

This is the thing about the MMR that seems to get glossed over. If it's all new tech and current electronics are far more reliable than the stuff from the 90's, why the flimsy warranty? It sounds like the hardware is untested and they're avoiding the possibility of another design defect like JJP had with the WOZ leds. What am I missing?

Post 16.

I stand correctified.. Thanks.

You are missing the fact that the warranty is 1 year electronics, and this was decided I think early this year and communicated. You didn't even read the earlier posts in this thread, so over and over and over we have to keep correcting false statements people make ... certainly not with bad intentions, but I'm sorry, but pinside is a drain on our resources when we are trying to get the game done.

I skimmed. I am a bad person. I shall go don the cone of shame.

WOW, don't bite the hand that feeds you!

Even as a pinsider it's frustrating to read a post every page that clearly did not take the time to read what was already clearly stated in the very same thread so I totally get it Rick.

At least you're not JJP, where pinside drains your sanity and will to live

Thanks god! Thanks to Rick for the updates and information even when it creates a stir. At least you are telling us exactly whats going on.

Have you thought about promoting LTG to VP of Pinside Affairs?

I'm sorry, but I think this non transferable warranty stuff is bullshit! The board either has a 12 month warranty or it doesn't. If you are not the original owner then it should go by the build date on the board itself or if you can provide the receipt from the original purchase (whether you are the original owner or not). You either stand behind your product or don't. Not warranting something just because it has changed hands after 2 months of being built (or in this case, before being built at all) is just silly.

This is such crap, JJP should allow this customer to transfer the sale completely to the new owner. Why torture your customers and alienate them from future sales? So Jack gets to keep the 1000 dollar deposit if know one buys this and gets to sell it someone else.

So glad I bought mine from PPS, so I could avoid this torture. Wish you luck Eryeal, I really think they should still have given you a refund since you had no idea your deposit was no longer refundable.

I had gotten the impression here that PPS has the same policy (nontransferable warranties). Is that mistaken?

EDIT: There it is: Post # 53

Thanks for clearing that up, seems like a reasonable outcome. Hope you don't have to wait a year to play your pin.

You can put it in storage in my basement for a year

Wish there was a way, I would just take it into stock here at pinballpro.com
I have a list of standard orders hoping for LE availability

Question...........Could we still pick the trim color?

Should be able to, but we are fast approaching that deadline

This is not a positive sign for future 8k standard orders (aside from the ones that already committed I guess).

I feel for you. Even if you end up having to keep it, you'll have a nice pin for your new house and this will just be an uncomfortable memory.

$500 off, should be gone today. If not, ?

I would just buy it as you will be able to on sell it once you have received it

Can't believe this is still available.Smokin' Deal !
If I didn't already have one on order....

Well not sure how to read this....$500 off of an LE and no takers? Eryeal just hold off man, someone will buy this in short order.

I think all a potential buyer would have to do is PM PPS and say that they want to buy this game and that they know that Rick would not want to open up a can of worms, but would he privately give this game a warranty. Otherwise, things are getting very ugly. Ugly for the seller and ugly for PPS when the biggest Pin forum on the net has a NIB MMRLE that a guy can't get rid of for $7495.00

Oh yeah, so simple!

I'm sure that will work.

Do you see any other solution? The value of MMRLE is dropping before our very eyes. Don't think for a moment that future buyers and sellers won't be referring to this thread to guide future sales. That's how it works on Pinside. The bleeding could stop here very easily, I think, with a little creativity.

Why would Rick trust some random pinsider to keep his trap shut?

Your solution is completely unrealistic, and so is the "problem."

They'll have no trouble selling thier MMRs. Any perceived depreciation of value due to warrenty transfer issues is buyers' problem, not his.

Why. They have the deposit. Either he sells it or buys it or loses the 1k. They dont need to be involved at all. When they hit and folks see them out there there will be another rush.

Meantime I am buying one and to consider getting 7500 for it would make me dance a Jig. I write off 500-1000 for buying new. I could buy a HUO and save that but its not worth it to me between shipping and that I enjoy being the first owner. But I certainly dont expect to get that money back.

Reality!!!

MMRLE $7400? How about $7300. Anyone? But seriously, what do you mean that the "problem" is unrealistic. It's real and it's here.

It might get even uglier if someone bought this machine, opened it up to find it had major malfunctions, and then asked PPS if they would back their product, but got a reply like,

"Sorry, we can't help you, warranty on your machine is void, you knew that going in"

You definitely have an admirable attitude about it. Of course, let's be reasonable here. We're talking about a NIB.