Since that is the case, let's talk about how inconsistent CGC has been when addressing this issue with different owners who's playfield's have identical insert issues. Because, in reality, different owners who have open tickets with CGC have been given wildly different "updates". Apparently Some owner's have been offered playfields at cost, others have been offered free color upgrades and some, it would seem, have been given replacement playfields.

Everyone else is waiting on plastic inserts and a software fix which, by the way, I was told directly from CGC will not include the ability to adjust the brightness of the LED's. It will only dim them.

The real issue that I have with CGC is the inconsistency with which they are addressing these tickets. Those users who are recieving replacement playfields will have the future value of their machine protected while everyone else will take a hit.

This is in direct conflict with what I was told by Doug Skor at CG. When he told me about the software fix, I specifically asked if it would be a user changeable setting and he stated that the hardware in the MMr would not allow for this setting to be changed. He further stated that the issue had been addressed in game number two and the hardware was redesigned to allow for user defined LED brightness.

How could you possibly know this for fact?

Please point me in the direction of where they have stated this over and over. I can't find a single instance of this being publicly stated by anyone and CG.