Did you happen to see this thread about the ramp issue?

https://pinside.com/pinball/forum/topic/slow-motion-footage-helps-diagnose-ramp-failure

I'll tell you about my recent experience.

Put a ticket in because my beagle bone had a bad SD slot and it bricked my machine trying to update. When 2.0 came out.

I was told a new board would arrive UPS in a few days. It didn't. I tried obtaining a tracking # from CGC. No response. I called UPS, they had no record of a package coming to my address. I tried contacting CGC again by email and phone but no luck. (I know Comcast outage had a bit to do with it)
It finally arrived close to 2 weeks later by standard mail.

I am supposed to return the old board to CGC. So I went to UPS to drop it off after work yesterday as it had a UPS use only barcode on it. But guess what? No paid return shipping label from UPS.

So back on the phone to CGC. They said they would email a return shipping label.

Well I got the email. But it's wrong, it says it is shipping to me from CGC.

So now I have to contact them again. Because if I send it out it will just come right back to me.
But it's also standard mail. So now I have to go to the post office to drop it off when finally corrected. But I still haven't heard back after letting them know by email that they made a mistake on the USPS label.

I would just forget about sending it back. The list price of a new beagle bone is $45. Your broken one is worth considerably less than that. Not clear to me why they even want to pay to have it shipped back.

Likely for analysis of the issue. I doubt they care if they could get it working but a good company will at least do a brief review to see if the same issue could happen to other customers or if it was an isolated case.

It's just the pins in the SD slot. If you bent them in it would be fine, but since it failed 50% through the update due to pins not entirely touching the board it bricked my MMr. I noticed it too late, and thought the SD cards I tried or it was unpacked incorrectly they first couple of times I tried and it didn't read the SD at all. It finally started to update then failed. If they probably could have sent out a bootable software SD to fix it. Rather than a complete new board it would be fine if I bent the pins in a bit.

When it bricked this was what I got on the display.

As far as I know there is only one other case of a bad SD slot. Listed on the PPS forum with mine. And a replacement board was the solution to that too.

IMG_20160627_180727_(resized).jpg

I'd just keep it at that point, let them reach out to you when they want it back.

It sounds like they will handle the super easy problems like yours, but the bigger problems they wont. Stripped bolt, sure!

Bad inserts... meh?

Ship it back in 3 years and see how they like it!

I am glad you got your MMR up and running again!

Marc

I worked with CGC several times for warranty repair on my LE and I found them to be very responsive and timely on shipping parts. The only downside is parts were sent several times because they were sending me boards for what turned out to be a problem with a single pin in a connector. I mainly blame myself for being lazy and not breaking out my logic probe right away, as the logic probe showed me exactly what was happening in minutes. Anyway, I received parts promptly and was provided return shipping labels all three times parts were sent to me so I have nothing to complain about.