FWIW, I've had good interactions with Rick. He has been very proactive with my MMR issue that was out of his control. Speak to him on the phone. He's pretty down-to-earth and easy-going. I believe he would take my call if I called him at 8:55pm tonight. That says a lot.
I understand your frustrations and concerns, but IMO, Rick deserves some more credit. It's not like he's hiding out or ghosting his customers (like others have done). There's only so much you can say or divulge on these forums without it getting twisted or taken out of context. Pinside can be a vortex at times where misjudgment and misconception can derail discussions and lead to petty arguments.
Life is too short. Make High Scores, not War. It's only a game. The best part about the pinball community is the camaraderie and friendly engagement. It's a rare hobby where many people put down their guard and let strangers into their house. In other words, talk/hug/shake it out over a beer or lemonade at Expo. You'll both feel much better about it.
@labnip
You have been a great asset with documenting and detailing MMR issues/fixes on this forum, so please continue contributing to the MMR community.
One love!