i sure hope Stern & others are hearing about these little issues to adjust current/future manufacturing process.

does anyone know if there's a way to get this info to them?

thanks.

thanks.
it seems like there were several items to focus on related to "manufacturing":
1. missing screw
2. loose screws
3. parts adjustment to prevent ball getting caught during game play.

this means changes to:
1. the Manufacturing Process itself.
2. the QA testing under the playfield.
3. the QA testing on top of the playfield.

appreciate your help.
i'd much rather add a time-delay to get my pin than have to finish the QA & manufacturing process at home.
i'd definitely like to send a giant thumbs-up to the Beta-Customers who are play testing the game at their homes/locations and providing feedback.

Are you saying it's "unreasonable" to make sure you put all the screws in the machine and that they are tight ?

Break down the set of issues into their smallest problems/defects, and resolve what's causing each issue through improvements in: people, process, policy, tools & governance.

I'll tell you what would be "unreasonable", and that's lumping all problems in as 1 issue and then choosing to ignore it. But, fortunately that's not what the PPS person is saying they're going to do

can you post some pictures ?

i know my screw's loose

yep.
...and companies can receive feedback in real-time and make adjustments to manufacturing & QA.
they are not mutually exclusive

are you talking about each of these items or just a specific item ?

it seems like there were several items to focus on related to "manufacturing":
1. missing screw
2. loose screws
3. parts adjustment to prevent ball getting caught during game play.
this means changes to:
1. the Manufacturing Process itself.
2. the QA testing under the playfield.
3. the QA testing on top of the playfield.