It shouldn't get stuck. First step would be making sure the playfield is level, side-to-side.

Hi I have the original MM and the balls don't really get stuck look behide the troll where it gets stuck and see why it is getting stuck and go from there ,hope this helps

is it when the troll is up or down or both?

i had this happen many times over the years on the original one. All on location so i cant say as to how level they were but they played very well except occasionally getting stuck behind one of the trolls. i seem to remember it was the left one though?

The flaw does exist, I can attest to it happening many times on the machine I played on in college. I personally like the game being somewhat dependent on auto-reset or a timeout and being able to use the spot during troll multiballs. But if you do want to fix it, you should understand that traps like that exist to be used and were likely preserved for that reason. The easiest way to hit that spot is to hit it off the castle gate and nudge the table right to cause the ball to fall on the troll.

There's a little flap on the back of the troll carriage that should divert the ball to the left. Maybe compare the two and see if the flap needs to be bent outward a little

can you put a angle on the backside of the assembly that aids the ball left on a slow moving ball?

just a suggestion

Happens all the time on the MM on route near me. Pretty lame and it does happen a lot.

I always felt that the troll head assembly should have had a piece on the back that would set flush with or just above the playfield to prevent it from happening, but I don't think there is.

Not sure about the one near me, but a google image search for "medieval madness pinball trolls" shows quite a few touching the rail. The IPDB picture with the raised trolls might be as well, but the image isn't at a great angle for determining that. The MMR promo flyer also makes it look like it's touching the rail, or very close to it.

I'd just roll a couple balls down the wireform at different speeds and make sure they're not catching or hitting the edge of the raised trap door.

Congrats on the new game, by the way!

i sure hope Stern & others are hearing about these little issues to adjust current/future manufacturing process.

does anyone know if there's a way to get this info to them?

thanks.

It's hard to track any possible issues on Pinside (soooooo many threads to wade through) but this issue will be pointed out to the proper people immediately. Thanks to everyone for their feedback & support within the community like this. Seems like the end user's problem is fixed but I'll definitely get the message to the factory.

It rarely happened on mine but yes it does exist. So much so that it is built into the software on the Pinball Arcade tablet game.

Guise, original MM is way better than remake! This never happens!!!!!111ONEONEONE
Of course this is a troll. It happens to me quite often when I have played them on route.

Same experience here with the local MM on route.

thanks.
it seems like there were several items to focus on related to "manufacturing":
1. missing screw
2. loose screws
3. parts adjustment to prevent ball getting caught during game play.

this means changes to:
1. the Manufacturing Process itself.
2. the QA testing under the playfield.
3. the QA testing on top of the playfield.

appreciate your help.
i'd much rather add a time-delay to get my pin than have to finish the QA & manufacturing process at home.
i'd definitely like to send a giant thumbs-up to the Beta-Customers who are play testing the game at their homes/locations and providing feedback.

This is unreasonable. Pinball machines all require adjustment; there's not going to ever be a pinball manufacturing process with aircraft-grade tolerances. It's a mechanical device, it might require adjustments, the factory is not going to put 500 plays on your game to make sure there's no possibility of a stuck ball on your specific one. They do the best they can to find design flaws before the assembly. You also can't tell them on one hand "we want exact original design!" then on the other hand want "no ball hangups".

Are you saying it's "unreasonable" to make sure you put all the screws in the machine and that they are tight ?

Break down the set of issues into their smallest problems/defects, and resolve what's causing each issue through improvements in: people, process, policy, tools & governance.

I'll tell you what would be "unreasonable", and that's lumping all problems in as 1 issue and then choosing to ignore it. But, fortunately that's not what the PPS person is saying they're going to do

can you post some pictures ?

Not at all, I would certainly expect my brand new machine to have most all of the screws installed, and most of the screws that were actually installed to be properly tightened...

Then again, I might have high expectations...

From what others have said in the 90s Williams games needed tweaks when they came in. I would imagine that from time to time a screw may be loose or a nut missing.

i know my screw's loose

Sounds like the person who put together my buddy's Xmen Pro also worked on your MM, although you've blown our original theory that you have to order the "LE" model to get the screws turned ALL the way in. Sounds like LEs also get the crap air tools..

Looking at that video, I'd look into whether it's possible to adjust the trolls to sit a slight bit higher when they are up. That might eliminate the small pocket where the ball sits.

But I don't have my game yet, so I'm only speculating!

Couldn't you stick something like this in that bit where your finger goes to prevent the ball from getting in there? Or not enough surface to stick something on?

http://www.amazon.com/Adhesive-Rubber-Cabinet-Bumper-inches/dp/B008UFLM0Y/ref=sr_1_6

Wax one inch above and one the left a little slicker as it surrounding. Also wax that metal flap smooth.
Turn your front-left leg-levellar one 360 up, can make a difference ...

Tweak a little, and in the meantime get to know your new buddy

Yeah a small adhesive bumper looks like it would do the trick.

I still think the divertor flap needs to be bent a little. You have a huge gap between the back of the hole and the flap. The right edge of the flap on mine almost touches the pf and I've never had a hangup there.

I just took the glass off and tried to hang the ball but it was not possible. Also my slope is 7.1 degrees for reference.

Another idea is loosening the assembly bolts and sliding the whole troll assy backwards if possible. Not sure if the holes are oblong though.

Is it like the Gofers (NGG) Theres a screw below the gofers to adjust their height only not the whole assembly .

Congrats! Send PPS the bill...

I definitely think the needs tweaks out of the box. Flippers for sure.

For what its worth, I helped a guy set up a brand new in box ACDC which had a number of minor issues which needed adjustment for the game to work properly. From what I recall (this was a year or two ago), the ball would get stuck near the right out lane. As I recall, I had to bend something a bit to get the ball to pass through. It was definitely not playable straight out of the box. There might have been a couple of other tweaks needed as well but I forget what they were.
I suspect many new games require minor adjustments to get them perfect in all respects. When you but a used game, the operator/previous owner has presumably made the adjustments before you got it. That's just part of pinball.

I'm glad that you're enjoying your new MMR. More importantly, I'm happy to hear that you are not afraid to go right ahead and bend something on it to help it play perfectly. Too many people are way too afraid of even nudging a game for fear of hurting it.
These things were made to be played!

Yeah,It's brand new and you only paid 8 grand for it,may as well do some bending!

Always been that way.

Spoiler alert: You are going to have to do at least something to your brand new game. It will not be perfect, hardly any NIB game is. It will work better than a JJP game out of the box, but probably not quite a good as a Stern.

I'd set my expectations there so you're not disappointed.

yep.
...and companies can receive feedback in real-time and make adjustments to manufacturing & QA.
they are not mutually exclusive

Actually what people are saying is that it is an exact replica and this reproduces a known game bug/exploit/annoyance. You can adjust or not, loose screws are bullshit but this nook is not and I will preserve it on my mm le when it comes in a few weeks (hopefully)