New! Dark mode!

Browsing Pinside at night? Getting tired of all the white? Switch to dark mode using the button in the top right (or CTRL-B)!

(Topic ID: 256095)

Missing decal on my brand new Hobbit


By KingCat78

11 months ago



Topic Stats

  • 13 posts
  • 10 Pinsiders participating
  • Latest reply 10 months ago by Demwyn
  • No one calls this topic a favorite

You

Linked Games

Topic Gallery

One image has been uploaded to this topic. (View topic image gallery).

My Hobbit without decal.jpg

#1 11 months ago

This week I got a NIB The Hobbit and sofar I haven't noticed any technial issues, so I'm really happy with that. The only thing I did notice is that there is a missing decal between the top speakers on the backbox. I've attached a picture so you can see it.

I contacted my distributor in Germany and he said that the decal is supposed to be included in a sleeve on the outside of the box. I'm wondering if this is actually true, because I've checked some unboxing video's on the internet and all of them already have the decal between the speakers installed when the machine comes out of the box.

So my question is: can anyone confirm if the decal between the speakers is already supposed to be installed, or do you need to install it yourself? I've already checked the spare parts, boxes etc. but I can't find it anywhere.

I just like to be sure before I contact JJP if I can't find a solution with my distributor.

My Hobbit without decal.jpg
#2 11 months ago

Mine was already installed on my LE.

#3 11 months ago

Jpp is great just contact them.

-4
#4 11 months ago

These are the best-built, highest quality pinball machines bar-none.

#5 11 months ago

Just log a ticket with JJP and they will post you a replacement

maybe missed in production and put in a bag outside game, that has been the case with some of the LE plaques not fitted

#6 11 months ago

I've sent an e-mail to JJP. Let's hope they don't say I have to contact my distributor, because then I might end up in a "Yes, it's there, No it isn't there" discussion. I already looked at JJP's webshop and you can order a set of spare decals, but that's about $40 + international shipping and import duties. Hopefully we can settle this with closed wallets

#7 11 months ago
Quoted from KingCat78:

I've sent an e-mail to JJP. Let's hope they don't say I have to contact my distributor, because then I might end up in a "Yes, it's there, No it isn't there" discussion. I already looked at JJP's webshop and you can order a set of spare decals, but that's about $40 + international shipping and import duties. Hopefully we can settle this with closed wallets

Good luck. I own a BA edition and am missing the decal that shows the production number. I have emailed several times and gotten the run around. No resolve.... ticket submitted ~5 months ago.

#8 11 months ago
Quoted from CLEllison:

Good luck. I own a BA edition and am missing the decal that shows the production number. I have emailed several times and gotten the run around. No resolve.... ticket submitted ~5 months ago.

The cupboard may be bare.

#9 11 months ago
Quoted from CLEllison:

Good luck. I own a BA edition and am missing the decal that shows the production number. I have emailed several times and gotten the run around. No resolve.... ticket submitted ~5 months ago.

That really sucks. I mean If I have to, I can order a spare set of decals that also includes the backbox decal, but if you're missing a decal with the production number, that would be pretty hard to get.

In addition, the certificate (or "Deed of Title") that came with my LE also isn't the correct one. On the certificate it says number 968 of 1.500, while number 1.032 is on the shipping box and decal. Luckily nothing wrong with the game itself though.

#10 11 months ago
Quoted from Mike_J:

The cupboard may be bare.

#11 11 months ago
Quoted from KingCat78:

I've sent an e-mail to JJP.

I marked it for Steve and Shannan. Though you may not get a response until during the business week.
Lloyd

#12 11 months ago

Lloyd, I just got your e-mail. Thanks in advance for bringing it to their attention. No worries, I can wait a few days. My Hobbit is going to keep me busy

Thanks again and have a great weekend!

1 week later
#13 10 months ago
Quoted from KingCat78:

Lloyd, I just got your e-mail. Thanks in advance for bringing it to their attention. No worries, I can wait a few days. My Hobbit is going to keep me busy
Thanks again and have a great weekend!

It was installed from factory on my Hobbit LE. Your distributor should make it right. He is responsible and could talk talk to JJP afterwards. The distributor should not discuss with a customer, but should make the customer happy. I mean, we are talking about a sticker... but so different are distributors... weird...

Promoted items from the Pinside Marketplace
From: $ 5.00
Cabinet - Other
Rock Custom Pinball
Wanted
Machine - Wanted
Spanish Fork, UT
$ 79.99
Cabinet - Armor And Blades
PinGraffix Pinside Shop
From: $ 12.99
From: $ 40.00
Cabinet - Other
Rock Custom Pinball
$ 22.50
$ 11.95
$ 49.95
Lighting - Led
Pin Stadium Pinball Mods

Hey there! Got a moment?

Great to see you're enjoying Pinside! Did you know Pinside is able to run thanks to donations from our visitors? Please donate to Pinside, support the site and get anext to your username to show for it! Donate to Pinside