Quoted from Highclasspinball:I think I have to chime in here again which I usually did not want. But if someone external would read these comments it sounds like we produce only crap and don't care. That is simply wrong.
Compared to the volume we produce the issues are really low. Please keep in mind here that we run approx. 20 times as many playfields per year or more than the other manufacturers do. This does of course result into more public issues, especially after being in business with playfields for more than 15 years.
Of course mostly pitchforkers are writing here as complains always cause more attention than other feedback.
Let's say you are right and we produce only crap, how can you explain that there is not a single playfield issue reported on TS?
Yes there are people writing about their experiences and issues. But the fact they don't write, most of the cases are years old. Not all, but most.
Of course I take popping up issues serious and adjust production as far as possible right away.
Does anybody here believe I have not changed anything in the past 15 years?!? Really?
There was a ton of quality control added to the process steps and also in process monitoring to make sure all boards are what they are supposed to be.
Yes, sometimes things slip trough quality control, especially as humans do the final inspection. But if so and there is really a big issue I ship out replacements right away. And even if it is not a qc issue but more cosmetic, you can always ship the part back and get a refund.
Good thing of this thread is that it does the opposite of what the pitchforkers want to reach here, it pushes sales instead of blocking them. Guess the reason is that people don't believe everything written online.
Best regards,
Mirco Steffen
Toy Story... Not a single one?? Again.. not everyone runs to Pinside with problems. But, since YOU brought it up... This was within the first month. Again, things happen. But, man, you were absolutely miserable to deal with after you had my money (on a playfield I bought) when I had issues of art work chipping away after literally 20 plays.
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