(Topic ID: 272125)

Mirco Playfields - WARNING for potential buyers

By Kobaja

3 years ago


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  • 2,687 posts
  • 368 Pinsiders participating
  • Latest reply 7 days ago by vec-tor
  • Topic is favorited by 91 Pinsiders

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Topic index (key posts)

31 key posts have been marked in this topic, showing the first 10 items.

Display key post list sorted by: Post date | Keypost summary | User name

Post #583 Mirco failure photos. Posted by ForceFlow (2 years ago)

Post #703 Alternate Playfield Restoration service Posted by petebest (1 year ago)

Post #795 List of Mirco playfield issues by HEP Posted by High_End_Pins (1 year ago)

Post #896 Response form PPS concerning playfield issues Posted by PPS (1 year ago)

Post #940 Response from Mirco Posted by Highclasspinball (1 year ago)

Post #1045 Peeling clearcoat Posted by Warzard (1 year ago)

Post #1096 quicksliver clearcoat failure under posts Posted by gdonovan (1 year ago)

Post #1097 Black Knight clearcoat failure under posts Posted by wolffcub (1 year ago)

Post #1119 Example of another playfield company standing behind their products Posted by ForceFlow (1 year ago)

Post #1123 Response from Mirco Posted by Highclasspinball (1 year ago)


Topic indices are generated from key posts and maintained by Pinside Editors. For more information, or to become an editor yourself read this post!

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10
#1107 1 year ago

Not everyone airs their dirty laundry here. As hard to believe as that may be. I fought this guy for over a year and ultimately the distributor I bought the playfield from ate the replacement cost. Lots of details I could go into. But, at the end of the day, Micro blamed me, the distributor, and the well respected pinball restorer for every fault. This guy was a nightmare to deal with and it doesn't surprise me he abandoned the TOTAN 2.0 project and left those poor owners in the dust. I'd burn my pinball in the street before I ever sent Mirco another penny for a new playfield.

20
#1131 1 year ago
Quoted from Highclasspinball:

I think I have to chime in here again which I usually did not want. But if someone external would read these comments it sounds like we produce only crap and don't care. That is simply wrong.
Compared to the volume we produce the issues are really low. Please keep in mind here that we run approx. 20 times as many playfields per year or more than the other manufacturers do. This does of course result into more public issues, especially after being in business with playfields for more than 15 years.
Of course mostly pitchforkers are writing here as complains always cause more attention than other feedback.
Let's say you are right and we produce only crap, how can you explain that there is not a single playfield issue reported on TS?
Yes there are people writing about their experiences and issues. But the fact they don't write, most of the cases are years old. Not all, but most.
Of course I take popping up issues serious and adjust production as far as possible right away.
Does anybody here believe I have not changed anything in the past 15 years?!? Really?
There was a ton of quality control added to the process steps and also in process monitoring to make sure all boards are what they are supposed to be.
Yes, sometimes things slip trough quality control, especially as humans do the final inspection. But if so and there is really a big issue I ship out replacements right away. And even if it is not a qc issue but more cosmetic, you can always ship the part back and get a refund.
Good thing of this thread is that it does the opposite of what the pitchforkers want to reach here, it pushes sales instead of blocking them. Guess the reason is that people don't believe everything written online.
Best regards,
Mirco Steffen

Toy Story... Not a single one?? Again.. not everyone runs to Pinside with problems. But, since YOU brought it up... This was within the first month. Again, things happen. But, man, you were absolutely miserable to deal with after you had my money (on a playfield I bought) when I had issues of art work chipping away after literally 20 plays.

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#1133 1 year ago
Quoted from pinballizfun:

Don't let facts get in the way of the witch hunt

Every manufacturer has issues from time to time with their playfields. I honestly don't know one that hasn't. It's how the manufacturer handles their customer service when problems arise. This guy goes on the defensive instantly and attacks. Yep, he attacks the customer he just collected a grand from and says good luck and it's YOUR fault it failed.

1 month later
16
#1275 10 months ago
Quoted from MiniPinHead:

Who is he? Sounds like a juicy story.
Had a very positive customer service experience with Mirco the other day. Not playfield related, but was needing a few more WH2O RadCals and was able to get a small order in for a fraction of the cost of a full set. Very responsive and helpful, and honestly couldn't be happier with the result

He's great when you are trying to give him money.

Please report back here if (when) you have any issues with your product.

That's when his customer service skills really shine!!

1 week later
15
#1282 10 months ago
Quoted from MiniPinHead:

Got the WH2O RadCal replacement pieces. Look flawless. I'd say that's a win for those of us looking for good customer service
Regarding playfields in general, will a clear get a hairline scratch if you scratch it with your nail, or is that too soft? I'm not sure what to expect with a clear coat and wondering what are some general musts that help you tell if you have a top notch product, or subpar one?

The ink and clear chipped off my Whirlwind playfield in about 25 plays or less (in 4 different places on the playfield). Then was told this was none of his fault. So, I classify my experience as sub par. I still have plenty of pictures of the playfield and every one of my email communications with him... Just to remind me to NEVER send Micro a nickle ever again.. The parts supplier made it right on their own dime. So, I was most certainly made whole at the end of the day. Just wasted a shitload of time dealing with ding dong.

I AM really glad your experience was different and you have a quality product. Nothing better!! Thanks for the update!

Cheers sir!

8 months later
#2307 46 days ago
Quoted from High_End_Pins:

As a service provider that can’t always pick my starting platform to work off of I have a consistent need for playfields.
I can also overlook and fix a lot that might be a problem to others in order to try and solve common issues in the interest of making the most of what’s available to me.
That said today I think I have finally reached the end of my rope with Mirco playfields.
They just may as well not exist at all.
That’s a strong statement given my profession and needs but it is the only conclusion that makes sense at this point.
I just can’t imagine being this desperate for a playfield ever again even if it means spending the time and charging accordingly to restore the originals.
What I received today after a month of delay and gaslighting is a total insult to me personally and I plan to return that favor starting with just real world honest documentation. That alone is bad enough.
It’s beyond a bad product and just total deception to send a used item in place of a new one.
I challenge anyone to tell me that there were not parts previously placed on this playfield before it was packed and shipped to me.
That’s just a new low.
Mirco High Class Pinball Twilight Zone Playfield as it arrived 2-9-24

Not that he should send this junk to ANYONE... but, you would think a tiny bit of common sense would be used when sending a used hunk of shit to Chris. Unbelievable. With all of the failures over all of the years.. this is on Rick as much as Mirco now as far as I'm concerned.

Brian

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