Wow, sorry for your bad experiences with this guy.
Looks like in 2020 you can complain all day long about playfield or pinball manufacturers and they still get away with it with prices completely more insane than ever and still they can laught at you right in your face.
While on the other hand put someone on Me Too and within a few minutes 5 police cars will come pick you up.
I don't want to make any bad jokes about Me Too but this is trending and taken very seriously while pinball issues.....nobody cares but us.